Loan Operations Manager
Make a Positive Impact
First State Community Bank is looking for an energetic, self-motivated individual to fill the role of Loan Operations Manager. The Loan Operations Manager is responsible for the overall management and oversight of loan operations, including consumer, commercial, and mortgage loans. This role involves supervising loan documentation systems, ensuring compliance with HMDA, CRA, and other loan regulations, and maintaining high standards of accuracy and efficiency in loan processing and servicing. The ideal candidate is a stronger leader who can manage and develop complex processes, develop staff, and collaborate across departments to enhance operational performance.
Responsibilities in Accordance with Our Corporate Values
Professionalism
- Supervise and support the loan operations team to ensure timely and accurate processing, funding, and servicing of all loan types (consumer, consumer real estate, C&I, and commercial real estate, etc.).
- Monitor workflows and establish best practices to optimize operational efficiency and service quality.
- Manage all loan documentation to ensure documentation is complete, accurate, and compliant with internal policies and regulatory requirements.
- Work closely with Risk Management, Credit Administration, Markets and other departments to streamline and enhance loan operations.
- Continuously evaluate loan operations to identify opportunities for improvement.
- Participates in cross-functional projects and ensures timely delivery while maintaining focus on quality standards and cost efficiencies.
Accountability
- Supervise the implementation and maintenance of loan documentation systems to ensure compliance with internal and regulatory requirements.
- Ensure proper imaging and vault retention of secured documents and legal instruments.
- Provide continuous communication and training to ensure consistent quality of work by loan documentation preparers.
- Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance.
Initiative
- Manage and monitor the institution's HMDA and CRA data collection, integrity, and reporting processes.
- Work closely with Compliance and Audit teams to ensure adherence to federal and state lending laws and regulatory changes.
- Oversee the preparation and timely filing of HMDA and CRA reports.
- Stay updated on all relevant loan regulations and ensure the bank's practices adhere to federal and state laws.
Adaptability
- Build strong relationships and works with key stakeholder groups, senior executives and peers, communicating with clarity and transparency, demonstrating influential leadership, and supporting the execution of the bank’s strategic business objectives.
- Provides leadership, management and technical expertise to Bank employees and the loan operations department.
- Maintain a high-performing team by providing ongoing coaching, feedback, and recognition.
- Serves as an escalation point for direct reports and provides guidance on issue resolution
- Work directly with Chief Risk Officer, Chief Lending Officer, Compliance and Credit Administration on all exams & audits to ensure information is gathered and responded to in a timely manner.
- Prepare responses for examiners, auditors, or external/internal audits and make corrections as necessary.
What You Can Expect
- Competitive pay and benefits package - with variable compensation program based on team performance
- 401(k) with generous employer match benefit
- Helpful, qualified, and available leadership
- A caring, stable work environment
Qualifications
- Bachelor’s degree in business or a related field; equivalent experience may be considered.
- 10+ years of experience in banking operations or financial services, including supervisory or management roles.
- In-depth knowledge of loan documentation practices and banking processes
- Strong understanding of HMDA, CRA, and other lending regulations.
- Experience with loan origination/documentation systems (e.g., LaserPro, Encompass, Jack Henry, etc.).
- Excellent leadership, organizational, problem-solving and communication skills.
- Meticulous attention to detail, accuracy, and ability to perform under pressure.
