Knowledge Manager

Job Purpose:

The Knowledge Manager is responsible for driving knowledge-sharing initiatives and training efforts across the organization. This role involves working closely with functional experts to encourage and support the sharing of knowledge, creating training and knowledge-sharing materials for customers and affiliate partners, and facilitating the Anderson onboarding program. The Knowledge Manager ensures that organizational knowledge is effectively captured, curated, and disseminated to improve learning outcomes and business performance.

Key Responsibilities:

Knowledge Sharing Facilitation:

• Encourage and support functional experts in sharing their expertise and insights with broader teams.
• Facilitate the identification and sharing of best practices, lessons learned, and key organizational knowledge.
• Implement strategies and tools that foster a knowledge-sharing culture within the organization.

Training and Knowledge Materials Creation:

• Develop training materials and knowledge-sharing resources for customers and affiliate partners.
• Ensure that materials are accurate, up-to-date, and aligned with organizational goals.
• Collaborate with subject matter experts to design engaging and informative content that supports both internal and external audiences.

Anderson Onboarding Program:

• Lead the facilitation of the Anderson onboarding program, ensuring new employees are effectively integrated into the organization.
• Create and update onboarding materials, ensuring they reflect current business practices and values.
• Ensure onboarding processes are smooth, engaging, and support long-term employee retention.

Knowledge Management Strategy:

• Develop and implement knowledge management strategies to ensure critical information is captured, stored, and shared effectively.
• Regularly assess and update knowledge-sharing processes to ensure they meet organizational needs.

Cross-functional Collaboration:

• Work closely with department leaders and teams to identify training needs and knowledge-sharing opportunities.
• Collaborate with Learning & Development teams to ensure that knowledge management initiatives are aligned with training and development efforts.

Measurement and Reporting:

• Track and measure the effectiveness of knowledge-sharing initiatives and training programs.
• Provide regular reports to leadership on the impact of knowledge management efforts and make recommendations for continuous improvement.

Competencies:

Integrity

• Consistently demonstrates ethical behavior.
• Addresses minor ethical issues independently.
• Ensures confidentiality and privacy in various situations.

Communication / Collaboration

• Communicates effectively in various settings.
• Collaborates well with team members to achieve common goals.
• Tailors messages to different audiences and situations.

Critical Thinking / Problem Solving

• Analyzes problems independently and develops effective solutions.
• Uses creative thinking to address more complex issues.
• Evaluates the effectiveness of solutions and makes necessary adjustments.

Conflict Resolution

• Addresses conflicts independently and impartially.
• Mediates effectively between parties to reach resolutions.
• Uses advanced conflict resolution strategies.

Developing Others / Empowerment

• Actively supports the development of team members.
• Provides regular feedback and opportunities for growth.
• Encourages initiative and empowers others to take on new challenges.

Required Qualifications:

• Bachelor’s degree in Knowledge Management, Learning & Development, or a related field.
• 3+ years of experience in knowledge management, learning & development, or a similar role.
• Experience in creating training and educational materials for both internal and external audiences.
• Strong project management skills and the ability to collaborate with cross-functional teams.
• Excellent communication, organizational, and writing skills.

Preferred Qualifications:

• Master’s degree in Knowledge Management, Learning & Development, or a related field.
• Experience working in a corporate or professional services environment.
• Familiarity with knowledge management tools and platforms.
• Experience with onboarding program design and facilitation.

Performance Metrics:

• Effectiveness of Knowledge Sharing:
  Measured by feedback from employees and customers on the usefulness and accessibility of knowledge materials.
• Training Material Quality:
  Success in developing training materials that meet the needs of customers, partners, and internal stakeholders.
• Onboarding Program Success:
  Measured by new employee feedback and retention rates, ensuring a smooth and effective onboarding experience.
• Cross-functional Collaboration:
  Positive feedback from subject matter experts and department leaders on knowledge-sharing initiatives.

Anderson Business Advisors has been awarded the Top Places to Work honor by the Las Vegas Business Review Journal 5 years in a row!

Anderson Business Advisors is an award-winning workplace -- voted Top Places to Work in 2020, 2021, 2022, 2023 and 2024 by the Las Vegas Business Review Journal, as well as Intuit's Firm of the Future award in 2020. Anderson Business Advisors is growing at a phenomenal rate, and we owe this success to our dynamic team, our commitment to excellent service, and our valued clients.

Serving investors and small business owners nationally since 1999, Anderson Business Advisors is the nation's premier asset protection and tax planning firm. With a focus on providing excellent service, Anderson Business Advisors brings attorneys, CPAs, and other professionals under one roof to empower our clients to protect themselves and their investments from the growing legal and tax threats of an increasingly complex world.

At Anderson Business Advisors, we're looking for friendly, driven, and passionate individuals to help us continue our mission as we empower investors and business owners to preserve and protect their wealth, find financial freedom, and create a legacy for their loved ones and communities.

We support our team with ongoing training and professional development while providing internal advancement opportunities for driven team members who want to grow within Anderson as they succeed professionally and personally.

Anderson Advisors offers robust benefits including:

• Embrace flexibility with a hybrid work schedule, balancing remote and in-office work seamlessly.
• Kickstart your journey with a robust onboarding program that equips you with in-depth knowledge about our organization, services, and products.
• Prioritize your health with comprehensive medical, dental, vision, and short-term disability coverage—all provided at no cost to you.
• Plan for the future with a 401(k) matching program, starting at 4% after just 3 months of employment.
• Recharge and rejuvenate with generous paid time off, including 16 days in the first year and 21 days after one year of employment, in addition to 8 paid company holidays.
• Stay active with a $35 monthly gym membership subsidy.

Please note that a full background check, drug screen, internet, and social media search are required for employment.