Job Description – Branch Operations Manager

Company Overview

The Olympic Peninsula YMCA is a non-profit organization that focuses on youth development, healthy living, and social responsibility. Our mission is to strengthen communities through programs and services that build a healthy spirit, mind, and body. We strive to promote the values of caring, respect, responsibility, and honesty. We are open to people of all ages, beliefs, incomes, races, genders, and abilities.

Job Description/General Function

Under the direction and in consultation with the Vice President of Operations, the Branch Operations Manager oversees the day-to-day operations of the YMCA of Sequim; including leadership for membership, programming, staff and physical building operations. In this role you will facilitate performance, maintain high standards and lead a staff team that fosters a safe and welcoming environment to ensure the YMCA continues to serve the needs of the local population effectively through high-quality programs and services.

Key Responsibilities:

• Works with VP of Operations to manage the day-to-day branch operations and oversees programming in accordance with the policies, procedures and standards established by the Olympic Peninsula YMCA.
• Direct and assign staff, follows up on work and provides problem-solving assistance.
• Achieves financial objectives by adhering to an annual budget; scheduling expenditures, analyzing variances and initiating corrective actions. 
• Monitors operating, financial statements, and membership targets and program margins.
• Builds and maintains a dynamic staff team by recruiting, selecting, onboarding, and training. Responsible for staff retention and supports career succession planning.
• Manages staff and ensures expected performance results by coaching, counseling, and appraising performance.
• Achieve a high level of member and participant service satisfaction in all branch departments.
• Ensures proper implementation of staff schedules utilizing the company Time and Labor scheduling system, and implement procedures to provide maximum opportunities for member/staff connections. 
• Collaborate and work effectively with all departments to achieve desired results for the Branch.
• Proactively reviews member and participant utilization activities through Daxko Operations.
• Secures all aspects of building operations and physical facilities as it relates to member service; including security measures and inspections in compliance with established procedures; coordinate repairs as necessary.
• Manages and maintains clean facilities, property, and equipment within the branch. 
• Maintains the integrity and reputation of the branch through established brand guidelines and remains up to date with the latest marketing campaigns.
• Monitor daily operations to adhere to all Olympic Peninsula YMCA safety standards and policies. Complete appropriate documentation as required and ensure all staff are current with mandatory certifications.
• Follows all association hiring/coaching policies, including tracking applications and following new hire training/onboarding procedures. Employee ongoing coaching will include 30-day, 90-day, and anniversary check-ins.
• Accurately approve assigned timecards in the required time frame.
• Encourage a positive and collaborative work culture.
• Assists in the annual support campaign.
• All other duties as assigned by management.

Required Skills and Experience

• Super Inter-Personal Communication skills-both written and verbal. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals effectively and clearly. 

• Excellent vendor and customer relations skills required.
• Demonstrated experience with YMCA aquatics programming procedures preferred, including Lifeguard, swim lessons, and familiarity with pool management duties.
• Certified to train aquatic staff (e.g., Lifeguard Instructor, Swim Instructor Trainer) or willing to obtain necessary certifications.
• Must have a thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishments of the YMCA goals, objectives, and mission in the community.
• Possess a concern for detail and accuracy and has the ability to delegate responsibility.
• Must be highly motivated and possess a positive attitude towards the YMCA, character development, and our mission.
• Bachelor’s degree in human services, social services, business, or equivalent, is preferred.
• YMCA Multi-Team or Branch Leader certification preferred.
• Management experience, preferably in a YMCA or other nonprofit agency preferred.
• Prior experience in a membership/customer service-based business is strongly preferred.
• Be at least 21 years of age.
• CPR and First Aid certification within 30 days of hire.
• Pass a comprehensive background check.
• Ability to relate well to children and adults in all circumstances.
• Ability to respond to safety and emergency situations.
• Completes all required training which includes child abuse prevention training within 30 days of hire.
• Upholds YMCA policies for safety, supervision, mandated reporting, and risk management. Adhere to policies related to boundaries with youths.

Working Conditions Environment

• Office/aquatics/fitness environment with constant interruptions.
• The noise level in the work environment is usually moderate.
• Evening and/or early morning, and/or weekend hours periodically
• Occasional travel required.

Physical Abilities

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, handle, or feel objects, tools, or controls; and talk and hear. The employee is frequently required to sit and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

Driver Requirements

Private Vehicle, Requesting Reimbursement

• Valid driver’s license
• Proof of insurance

YMCA Vehicle

• 18 years of age or older
• Valid driver’s license 
• Driving record which meets or exceeds YMCA standards, driver records 

Olympic Peninsula YMCA is an Equal Opportunity Employer