Department: PMP
Reports To: Director of PMP
Purpose:
The Application Specialist – Paving & Material Processing serves as a technical expert who bridges the gap between product capabilities and customer needs. This role plays a crucial part in driving sales, enhancing product adoption and ensuring customer satisfaction through hands-on support and education. The ideal candidate will be both mechanically proficient and highly analytical, capable of advising on the best practices to improve efficiency, throughput, and product quality.
Key Responsibilities:
- Act as a subject matter expert on crushing and screening applications, including jaw crushers, cone crushers, impactors, scalpers, and finishing screens
- Evaluate site-specific material characteristics and recommend the appropriate screen media, screen sizing, and crushing configurations
- Analyze material gradation reports and make data-driven recommendations to improve efficiency and product specification compliance
- Troubleshoot performance issues and recommend corrective actions in collaboration with service teams.
- Collaborate with the sales team to identify customer needs and present appropriate product solutions
- Provide in-depth product demonstrations and application insights that highlight competitive advantages.
- Assist in closing deals by reinforcing technical benefits and addressing customer concerns
- Offering pre- and post-sale machine application support to dealers, contractors, and end-users
- Troubleshoot application challenges and provide recommendations based on best practices
- Conduct on-site visits to support product trials, commissioning, or optimizing operational performance
- Frequently visit client job sites to offer hands-on technical assistance, assess equipment performance, and strengthen customer relationships through in-person engagement
- Stay current on industry trends, technologies, and competitive equipment
- All other duties assigned
Experience, Education, Skills and Knowledge:
- High School Diploma, GED, or equivalent experience required
- Strong knowledge of paving equipment, processing systems, and construction site workflows
- Strong understanding of material properties, gradation curves, and sizing screens
- Ability to interpret material analysis reports and production data
- Excellent communication and interpersonal skills
- Mechanical or civil engineering background preferred; field experience is a strong asset
- Willingness to travel frequently and work in outdoor or construction environments
- Strong ability to self-manage the workload and priorities
- Must have a valid driver’s license and be able to meet company driving requirements
Preferred Qualifications:
- Experience with OEM crushing and screening equipment (e.g., Metso, Sandvik, Powerscreen, Kleemann)
- Technical certifications or formal training in heavy equipment or process engineering
