Assistant Service Manager

Reports to the Service Manager and is responsible for the management and/or supervision of the following functions:

1. 1. In-shop service and repair of machines and equipment
   2. In-plant reconditioning and remanufacturing of components
   3. Field service and repair of machines and equipment
   4. Plant and plant equipment maintenance and repair, housekeeping and security
   5. New and used equipment preparation (as communicated with Sales/Rental Coordinator)
   6. Warranty repairs
   7. Rental/Lease fleet maintenance and repairs (as communicated with Sales/Rental Coordinator)
   8. Mechanical training programs
   9. Safety programs
   10. Environmental compliance regulations
   11. Material safety and data sheets
   12. Other duties as assigned

Also:

• Enforces all policies and procedures specified in the company handbook
• Maintains high employee morale
• Maintains excellent customer relations
• Attains short- and long-term objectives with good management/planning
• Meets OSHA and EPA compliance

1. Duties
   1. Forecasting and Planning
      1. Departmental objectives will be created and submitted on schedule
      2. The objectives will be directed towards: Employee Productivity, Customer Satisfaction, Market Penetration and Departmental Profitability
2. 1. Organizing
      1. Responsible for determining repair methodologies and job flows to maximize the effectiveness, the efficiency and the customer satisfaction of the service functions.
      2. Develop and monitor performance standards and measurements
      3. Develop and maintain all service efficiency and management reports and reporting methods
   2. Staffing
      1. Planning educational and training programs covering company policies, procedures and technical methods
      2. Responsible for the professional and management development of the key department employees through outside training on an ongoing basis
   3. Directing
      1. Providing direction and leadership required to achieve professional technical services at profitability and quality standards
      2. Conducts regular service meetings and training sessions to communicate company objectives and policies, to develop technical skills, to highlight safety measures and to encourage employee participation and personal growth
      3. Observes service personnel in repair circumstances and for providing coaching necessary to develop diagnostic, safety, clean, efficient and effective high quality work
   4. Controlling
      1. Continually monitors the progress of the department, and that of individuals in the service department, toward the quality and profit goals
      2. Identifies deviations from the plan and recommends and/or takes corrective actions
      3. Consults daily with all direct reports either in person or by phone

Job Requisites

The individual in this position should be personable, a problem-solver, reliable, a leader of people, ethical, intelligent and able to adapt to all of the forces around them – customers, suppliers, department employees, co-workers and manufacturers employees.

1.  Education/Training/Experience

• A bachelor’s degree or equivalent experience in service operations and labor selling at the management level

1. General Skill Requisites

• Strong organizational skills
• Good communications skills
• Excellent customer relations skills
• Good computer and systems knowledge

1.  Specific Skill Requisites

• A good working knowledge of equipment operations and mechanical functions
• Solid shop floor management knowledge & working knowledge of shop layout
• Good understanding of financial reporting principles
• Supervisory and management training in related fields
• Good business acumen
• Leadership skills in a specialized repair environment
• A solid understanding of pricing principles and discounting effects
• Ability to meet driving standards, per company policy and have a valid driver's license