Service Technician - PMP

Department: PMP 

Reports To: Service Administrator - PMP 

Purpose: 

Responsible for inspecting, maintaining, diagnosing, and repairing paving and material processing equipment such as crushers, screeners, conveyors, and asphalt machinery. This role involves field and shop work, focusing on mechanical, hydraulic, and electrical systems to ensure maximum equipment uptime and customer satisfaction. 

Key Responsibilities: 

• Perform routine inspections, diagnostics, and preventive maintenance on paving and processing equipment 

• Troubleshoot and repair mechanical, hydraulic, and electrical issues in the shop or at customer job sites 

• Document service reports, repair logs, and parts usage accurately and in a timely manner using mobile apps 

• Use diagnostic tools and service manuals to determine root causes and recommend repairs 

• Communicate with customers and internal teams regarding repair status, timelines, and any follow-up needed 

• Identify required parts and work with the parts department or vendors to ensure timely availability 

• Ensure compliance with all safety procedures and company standards 

• Assist in the setup and calibration of new or rebuilt equipment as needed 

• Maintain a clean, organized, and safe work environment in the shop, on job sites, and in the service vehicles 

• All other duties assigned 

Experience, Education, Skills and Knowledge: 

• High school diploma or equivalent; technical training or certification preferred 

• 2+ years of experience with heavy equipment repair (paving and material processing equipment experience preferred) 

• Strong knowledge of mechanical, hydraulic, and electrical systems 

• Ability to read and interpret schematics, technical manuals, and diagnostic software 

• Proficient with basic computer applications (e.g., service reporting tools, Microsoft Office) 

• Valid driver’s license with a clean driving record 

• Ability to work independently in the field under varying weather and site conditions 

• Strong communication and customer service skills 

• Must have a valid driver’s license and be able to meet company driving requirements