Mortgage Servicing System Specialist

JOB SUMMARY:

The Mortgage Servicing System Specialist function is responsible for the efficient and continuous operation of the Loan Servicing software, as well as development of internal processes and procedures. The Specialist is responsible for being the first point of contact for internal departments and vendor requests and implementations. The Specialist will also analyze incoming issue requests and research procedural changes. The Specialist is in the early stage of career development and will be developing knowledge of the system. This role will focus on the Mortgage Servicing Platform (MSP).

I. SYSTEM SPECIALIST SUPPORT DUTIES MAY INCLUDE:

• Provide guidance and function as a resource to assist departments with loan servicing product requests
• Highly knowledgeable of the MSP software and the ICE suite of products*
• Support the coordination of projects with Mortgage Servicing System Manager
• Collect and analyze loan data to identify potential opportunities for improvements
• Assist with the development, documentation and training of any new or updated processes or policy changes
• Generate ad-hoc reports for various departments by request
• Assist team members with projects and duties
• Participate in product enhancement meetings
• Responds timely to Helpdesk cases
• Maintain OLLW letters and maintain user access of Print Vendors Platform NConnect
• Assist with the administration of Escrow websites Core Logic, Allied, and Lereta
• Ensure compliance with applicable federal, state, and local laws and regulations. Complete all required compliance training. Maintain knowledge of and adhere to Dart Bank’s internal compliance policies and procedures. Take responsibility to keep up to date with changing regulations and policies
• Other tasks as assigned based on business needs

*Customer Service, Director, I-Disburse, AIP, Passport, Loss Mitigation, Servicing Digital, Web Direct, Loan Boarding and UAT.

II. SKILLS AND QUALIFICATIONS

• Bachelor's Degree or 2+ years of comparable work experience required
• 2+ years of experience utilizing MSP strongly preferred, or 4+ years of comparable work experience in Mortgage Servicing software
• Experience with CoreLogic, New Course, or Allied Solutions helpful
• Strong working knowledge of loan processes and regulations
• Able to perform at a high level in a fast-paced environment
• Organized, focused, and highly disciplined
• Critical Thinking and Driven. Will take initiative and persist in accomplishing objectives despite obstacles and setbacks
• Ability to manage multiple, complex tasks/projects and meet deadlines simultaneously
• Must have excellent interpersonal, verbal, and written communication skills. Ability to present to varying audiences

III. ESSENTIAL FUNCTIONS:

• Mobility
• Use of hands
• Vision
• Communicate verbally

IV. REPORTS TO: MORTGAGE SERVICING SYSTEM MANAGER

V. SUPERVISES: NONE

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

 We offer:

Medical Benefits
Dental
Vision
401(K) Employee Stock Ownership Plan
Paid vacation & sick time
Flexible scheduling
Employee Assistance Program
Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we deliver exceptional customer service.  We are a local business that cares about our employees and our community.

Dart Bank is committed to providing equal opportunity in employment and prohibiting all forms of unlawful discrimination and harassment. 

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti-discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate non-discriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).