Salesforce Administrator

Job purpose

As a Salesforce Admin you will be part of a team that supports the ongoing development of our Salesforce org, playing a key role in the administration, configuration and maintenance. You will implement and maintain Salesforce solutions that balance the business needs with technical requirements ensuring end-user satisfaction and ease of integration with other enterprise systems. This position engages all key stakeholders to develop and execute scalable processes for future growth.

Duties and responsibilities

• Collaborate with users, stakeholders and vendors to analyze business needs and identify ways and opportunities to improve user and client experience.
• Meticulously manage Salesforce data, monitor org data limits and complete scheduled archiving and deduping
• Provides day-to-day user support and answers user questions, troubleshoots configuration defects and process gaps
• Determine and define specs to meet project requirements for all new development, workflows and integrations
• Regularly meet with Stakeholders to understand needs, present well thought out solutions, develop and manage a detailed project schedule and development plan to meet deadlines
• Support culture of visual management by creating dashboards and reports that accurately reflect KPIs and all levers that drive KPIs
• Manages the creation and maintenance of system documentation
• Guide users with best practices, lead training sessions as needed and create knowledge documents to drive adoption and utilization
• Performs other related duties as required and assigned.

Minimum Requirements:

• 2+ years of experience with Salesforce Service Cloud
• Thorough knowledge of Salesforce Administrative skills including but not limited to creating and maintaining Users, Profiles, Roles, Custom Objects, Custom Fields, Page Layouts, Workflow Rules, Validation Rules, Reports, Dashboards, Process Builder and Flows
• Proficiency with Microsoft Excel
• Travel as required

Preferred Skills, Experience and Qualifications:

• Minimum of Salesforce Administrator Certification
• Understanding of Marketing Cloud, Service Cloud Voice, Own, Validity DemandTools, SurveyVista or SPI software is a plus
• Timeshare/hospitality or equivalent work experience
• Bachelor’s Degree