Position Summary/ Objective:
The Front Office Manager position is responsible for performing highly diversified duties including but not limited to management of the front desk, training and development of associates, guest/owner satisfaction, maximizing revenue and occupancy in accordance with GPR standards.
Primary Essential Functions:
- Responsible for short and long term planning and management of front office operations and administration.
- Maintain guest room inventory, and cash handling, and other administrative responsibilities per policies and procedures.
- Manage all associate related matters such as recruitment, performance management, training, career planning and disciplinary actions.
- Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division.
- Respond to and resolve, guest requests and concerns in a timely and professional manner.
- Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests.
- Enforce guidelines regarding health and safety policies and procedures.
- Remain knowledgeable of emergency procedures, current projects, reports on any damages or repairs needed.
- Exemplify the proper appearance of uniform and nametag usage.
- Assist with any additional tasks or special projects as assigned by Manager
