The Ark Encounter Operations Director holds the primary responsibility for the successful day-to-day operation of the Ark Encounter. This position leads a team of Managers focused on creating a world-class, Christ-centered family attraction impacting guests with life-changing experiences. The Operations Director is accountable for achieving departmental budgets and efficiently running the Ark Encounter, along with implementation of projects, changes, and improvements. This position collaborates with other ministry departments, such as Facilities Maintenance, Grounds, Department of Public Safety, Product Development, IT, and Events to ensure an overall smooth operation and the best possible experience for our guests. The Ark Encounter Operations Director is accountable for displaying our Core Values of SERVE to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God honoring fashion.

PRIMARY RESPONSIBILITIES

• Promote the Mission and Vision of Answers in Genesis and Attraction Operation’s goal of creating a frictionless guest experience.
• Lead with passion, courage, trustworthiness and humility.
• Coach, mentor and hold accountable Operations Managers in various departments, including Admissions, Guest Services, Culinary, Retail, Technical Operations, A-Team and Housekeeping.
• Actively develop and maintain a work environment that enhances the professional and spiritual growth of all team members.
• Responsible for achieving expense and revenue goals by reviewing results, recommending strategies and making adjustments as needed.
• Focus on efficient utilization of resources and optimal allocation of team members to minimize expenses while balancing against requirements of exceptional customer service.
• Participate in development and implementation of departmental strategic plans.
• Perform continuous evaluation of processes to determine issues, prioritize needs and ensure improvements are made to the overall guest experience.
• Collaborate with Attractions Design team and Site Development on future attraction growth plans.
• Develop strong cross-functional relationships with other AiG departments and provide support and input as requested.
• Cultivate an environment with high levels of staff engagement and recognition.

EDUCATION & EXPERIENCE

• Bachelor’s Degree in business, management, or related field preferred
• Minimum of 5 years demonstrated effective leadership experience at a professional level, preferably in a customer service or hospitality field
• General understanding of marketing and business principles inclusive of budget development and management
• Previous experience managing large numbers of personnel with a focus on efficiency, customer service and employee engagement

REQUIREMENTS

• Commitment to Christ and the mission of Answers in Genesis
• Passionate about delivering exceptional guest experiences
• Ability to develop relationships that produce results
• Strong prioritization and planning skills
• Good problem-solving skills and decision-making ability
• Excellent organizational skills and attention to detail
• Strong communication skills, comfortable communicating at all levels
• Able to react quickly to changing priorities
• Leads by example, resolves conflict and gets the job done
• Pursues opportunities for personal and collective growth
• Must agree with and be able to able to sign our statement of Faith
• Maintains a personal relationship with Jesus Christ
• Regular attendance at a local Bible-believing church
• Comprehensive office-based computer skills

ITEMS NEEDED FOR POSSIBLE EMPLOYMENT:

• Completion of on-line application, https://answersingenesis.org
• Salary Requirements
• Salvation Testimony
• Creation Belief Statement
• Confirmation of your agreement with the AiG Statement of Faith
• Completion of a Background Check and Pre-Employment Drug Screen