The Requirements We are Seeking:
- High school diploma or equivalent
- Actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
- Bachelor's Degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
- A minimum of 6 months of experience working within a social services, customer service, or call-center setting.
- Proficient in Microsoft Office (Word, Excel, Outlook, Teams).
- You have a valid Texas driver’s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation
What you Deliver in this role:
- You will provide crisis intervention, emotional support, information & referral, education, support, and advocacy to survivors of domestic and sexual violence.
- You will conduct danger assessment and creates safety plans based on each client's individual case and needs.
- You will provide shelter screening and coordination of shelter placement and emergency transportation of clients.
- You will make CPS and APS reports as required and needed.
- You will keep accurate client and hotline data/records for monthly reports.
- You will communicate with on-call staff including Coordinator, hospital accompaniment counselors and community partners.
- You will communicate with HAWC’s answering service to relay and respond to messages.
- You will communicate with leadership and other hotline staff at the counseling building regarding case management and other issues.
- You will attend mandatory monthly meetings and trainings with the Hotline & Crisis Intervention Service Coordinator, All Department Staff Meetings, and/or meet as assigned.
- You will conduct intakes and assess the client needs to determine next steps and processes appropriate documentation: Housing assessment, EPA Assessment, Lease Termination, Good Cause, Address Confidentiality, Utility Waivers, and Legal Referrals.
- You will provide counseling intakes for critical client cases to provide support to the Behavioral Health and Wellness Department.
- Other duties/projects as assigned.
What Skills and Assets you bring, and more:
- Excellent attention to details
- Demonstration of professional objectivity and appreciation for confidential information
- Ability to follow instructions and to adhere to policies and procedures
- Ability to prioritize tasks to meet individual and team deadlines
- Has a growth mindset and is a good team player
- Strong communication skills, both verbally and in writing.
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.
