Branch Manager

Position Summary:

At NewFed Mortgage, we pride ourselves on providing “Mortgages for every stage of your life.” Our family-centric culture emphasizes and values the very human experience of buying a home. Whether a first-time homebuyer or a repeat client seeking to finance their next investment property, NewFed Mortgage aims to be a lifelong partner and resource to our clients as they navigate the complex journey of homeownership.

We are seeking a qualified Branch Manager that will manage the day-to-day activities of their assigned production branch to achieve company goals and objectives. The Branch Manager will proactively participate in strategic initiatives for company efficiencies and growth, mentor their team, and recruit qualified Loan Officers to join their team. The ideal candidate has an extensive background in Mortgage Loan Origination, enjoys mentoring/coaching others, and is experienced in running a profitable branch.

Duties and Responsibilities:

• Manage Loan Officers and operations staff assigned to the branch.
• Recruit new Loan Officers to join the branch.
• Ensure new employees are properly onboarded and trained, with an emphasis on productivity, quality, timeliness, and customer service.
• Assist in the resolution of customer service issues, loan qualification issues, and general questions/training opportunities.
• Analyze and forecast volume; establish productivity metrics and monitor KPIs.
• Monitor branch performance against budget and revenue goals; analyze financial data to identify areas for improvement.
• Maintain thorough knowledge of and ensure adherence to all mortgage industry regulations and compliance standards (TILA, RESPA, GLBA, etc.).
• Maintain knowledge of trends and developments in the local real estate market including current and predicted lending rates, changes in rules/regulations, and best practices in lending.
• Develop marketing plans to promote the mortgage branch and attract new customers; participate in industry events and networking opportunities; manage the branch’s brand image and reputation in the community.
• Develop and maintain relationships with local realtors, developers, builders, and other contacts within the community to promote and encourage the use of lending services for residential mortgages.
• Maintain personal pipeline of self-generated and company-generated loans, working with clients throughout the homebuying process to ensure timely closing and funding.
• Perform other related duties as assigned by management.

Supervisory Responsibilities:

• Directly supervise employees within the Branch. Carry out supervisory responsibilities in accordance with the organization's policies and all applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems.

Minimum Qualifications:

• High school diploma or equivalent
• Active licensure with the NMLS in one or more states
• 5+ years of experience in a Mortgage Loan Originator (MLO) position
• 2+ years of experience in a supervisory position
• Demonstrated proficiency in supervising and motivating employees
• Demonstrated sales and leadership experience in the mortgage industry
• Extensive knowledge of mortgage loan products, guidelines, and regulations
• Commitment to excellence and high standards
• Excellent communication skills, both oral and written
• Strong organizational, problem-solving, and analytical skills

Preferred Qualifications:

• Bachelor’s degree in Business, Finance, or a related field
• 1+ year of experience in a Branch Manager role or equivalent
• 7+ years of experience in a Mortgage Loan Originator (MLO) position
• 1+ year of experience with sales forecasting
• 1+ year of experiencing in recruiting

Physical Requirements:

• Must be able to remain in a stationary position for prolonged periods of time.
• Must be able to operate a computer and other office machinery.

Benefits:

Full-time employees are eligible for the following benefits on the first day of the month following 30 days of employment:

• Medical, dental, vision, and supplementary insurance
• 401k with a company match

Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NewFed Mortgage is an Equal Opportunity Employer.