Business Analyst

As an INSXCloud Business Analyst you will work with cross-functional teams throughout the organization, including the PMO, Development, and other business stakeholders. This role reports directly to a Business Analyst, Team Lead and will be an essential contributor to our existing team of seasoned business analysts. You will work both independently and within the group to complete project deliverables that include site features, upgrades, and large-scale enhancements to our health insurance quoting and enrollment platform.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Continual evaluation of platform process flows and form a deep understanding of any impact stakeholder requested changes may introduce.
• Act as the subject matter expert (SME) on assigned projects.
• Translate high-level project requirements into development-ready technical documentation, user stories, and acceptance criteria.
• Develop test case scenarios that align with project outcomes and acceptance criteria.
• Execute manual user-acceptance testing (UAT) within test environments and identify gaps or bugs.
• Communicate insights and plans to cross-functional team members and management.
• Serve as a liaison between INSXCloud, the development team, clients, and business stakeholders.
• Monitor project deliverables and ensure timely completion of project milestones.
• Identify defects within the platform and define required fixes.
• Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• One to three years’ experience as a software, application technical business analyst, or similar role
• Exceptional analytical abilities
• Strong technical writing and documentation skills
• Thorough understanding of the SDLC
• Experience with project management methodologies such as Waterfall or Agile
• Out-of-the-box thinking while always keeping the bigger picture in mind
• Impeccable planning and organizational skills with flexibility to change course quickly
• Dependable follow through and follow up
• Problem solving and phenomenal time and resource management
• Demonstrate a high level of initiative with a learning mindset
• Competency in Microsoft Office Suite, including Word, Excel, and Outlook

PREFERRED

Any of the skills listed below are considered a plus. Candidates without these skills will have the motivation and capability to learn them.

• Thorough understanding of API documentation
• Experience with an API platform such as Postman or RapidAPI
• Understanding of JSON data structures
• Working knowledge of a project tracking/development ticketing system such as Jira or Asana
• Familiarity with document sharing platforms such as Google drive, Box, or SharePoint
• Mac OS proficiency

PAY TRANSPARENCY

The base pay for this role in the Akron Ohio office is: $55,000 - $65,000 per year. You are also eligible for employee benefits medical, dental, vision, life, and participation in the company 401(k) plan. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

SUPERVISORY RESPONSIBILITIES

none

CERTIFICATES, LICENSES, REGISTRATION

None 

 PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Small Motor Skills: Picking, pinching, typing or otherwise working primarily with fingers rather than with whole hand or arm, as in handling.
• Speaking: Expressing or exchanging ideas by means of spoken word. Those activities in which require detailed or important spoken instructions must be conveyed to other workers accurately and quickly.
• Hearing: Ability to receive detailed information through oral communication with or without correction.
• Repetitive Motion: Substantial movement (motions) of the wrist, hands, and fingers.

WORK ENVIRONMENT

This Hybrid Remote / In-office role provides the opportunity to gain knowledge while collaborating with co-workers while also considering a life work balance.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Normal office environment with controlled temperature.

ADDITIONAL REQUIREMENTS

The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among co-workers.

COMPUTER PROGRAMS USED ON A DAILY BASIS

Google Apps

Microsoft Office Suite

Microsoft Azure Storage

Asana

RapidAPI

Adobe Acrobat

INSXCloud proprietary software application