Beverage Server PT

Beverage Server

Position Summary
As a Team Member of the Food and Beverage team, the Beverage Server is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Beverage Server is responsible for providing exceptional drink service to Guests in a courteous, responsible and professional manner during daily floor operations, including special events. The Beverage Server is involved in understanding and promoting the beverage menu, ensuring accuracy in order taking, and maintaining a clean and organized work environment.

Job Functions
Essential Functions
•    Courteously greet, interact and serve Guests in a timely manner with a cheerful attitude.
•    Deliver exceptional service to every Guest consistently while interacting and in a professional manner.
•    Take beverage orders from Guests and, through the tablet, communicate orders properly to the service bar.
•    Promptly deliver all beverages to appropriate gaming machines or tables and assigned work areas.
•    Manage the assigned sections and tasks in an efficient and proactive manner.
•    Monitor and anticipate Guest needs, refill beverages, and ensure satisfaction.
•    Maintain a clean and organized workspace, including beverage stations, tables, and service areas.
•    Upsell and recommend additional beverage items to enhance the Guest experience.
•    Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated.
•    Collaborate with other Team Members to ensure overall Guest satisfaction.
•    Anticipate Guests' needs and provide personalized attention throughout their Casino Resort experience.
•    Complies with the Department of Health and business sanitation standards.
•    Works as part of a team and provides help and support to all fellow Team Members.
•    Other duties as assigned.

Skills
•    Strong listening and communication skills.
•    Problem-solving and critical thinking.
•    Must be able to work independently and maintain a high level of performance.
•    Must be able to complete tasks in a timely and efficient manner while maintaining business standards. 
•    Demonstrates a flock mentality, focused on teamwork and collaboration with others.
•    Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all. 
•    Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others. 
•    Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
•    Driven to exceed expectations while remaining accountable and fair.

Qualifications
Minimum requirements:
•    Must be at least 21 years of age.
•    1+ year of work experience in a high-volume beverage setting.
•    Basic math skills.
•    Ability to take and process orders using tablets.
•    Familiarity with POS (Point of Sale) systems. 
•    Must have a strong understanding of cocktails, liquors, spirits, wines, and non-alcoholic drinks.

Preferred qualifications:
•    2+ years of serving experience.
•    Cash handling experience.
•    Bilingual is a plus.
•    Certification in responsible alcohol service.
•    Additional industry certifications.

Disclaimer
This document is for informational purposes only. A formal job description, including working conditions such as physical requirements, work environment, etc., will be provided for signature during the offer process.