Organizational Background:

Columbia Grain International, LLC. is a long time established full-service grain company in the grain and pulses business. We are headquartered in Portland, Oregon and own/operate over 50 elevators and offices throughout WA, ID, MN, MT, NE and ND to support our domestic and export sales program.

We are a mid-size company with just over 450 employees overall. The employees at Columbia Grain, at all levels of our organization, represent some of the most experienced and knowledgeable in the industry. We are proud of our ability to attract and maintain talented, efficient, long term, community minded employees who can develop lasting relationships with producers and customers both domestic and around the world.

Position Description:

A Support Engineer II provides professional technical support by communicating clearly and positively with clients. A successful candidate needs both hard and soft skills to perform their duties. Some important skills and qualifications of a Help Desk Technician include. Their primary goal is to assist System Administrators and other IT staff to ensure the smooth operation of infrastructure.

Skills, Knowledge, Education and Experience:

System Installation and Configuration:

• Assist in the installation and configuration of operating systems, software, and hardware components.
• Set up and maintain user accounts, permissions, and security settings.
• Configuring and installing computer, printers and other office equipment.

System Monitoring and Maintenance:

• Monitor system performance and troubleshoot issues proactively.
• Perform routine maintenance tasks, such as system updates, patches, and backups.
• Ensure the availability and reliability of servers, networks, and other IT infrastructure.

User Support:

• Provide technical support to end-users, addressing hardware and software issues.
• Managing help desk tickets
• Providing solutions and advice on technical issues
• Train users on basic system operations and best practices.

Documentation:

• Maintain accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps.
• Contribute to the development of IT policies and procedure.
• Documenting and analyzing technical issues and customer interactions.

Collaboration:

• Work collaboratively with other IT team members and departments to address cross-functional issues.
• Assist in the planning and implementation of IT projects.

Desired Skills:

• Certification in relevant technologies (e.g., CompTIA A+, Microsoft Certified: Windows Server, VMware, Citrix etc.).
• Relevant and related field work experience.
• Superb customer service skills and professionalism as a way of life mentality.
• Two (2+) years of progressive technical support related experience
• Understanding of operating systems (Windows, Linux, etc.).
• Knowledge of network protocols and services.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.

Benefits Offered:

• Comprehensive health, dental, and RX benefits
• Company paid life insurance and disability
• Flexible spending plans
• Employee assistance program
• 401K Retirement savings plan
• Paid Holidays, vacation and sick leave

Successful completion of initial and ongoing employment screens, including but not limited to criminal background and vehicle record as required.
Columbia Grain is an Equal Opportunity Employer