Store Manager

Our Mission:  Providing people with the skills and resources to become self-sufficient through the power of work.

Our Diversity Statement:  LLGI recognizes our employees’ differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, social-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Store Manager 

Department: Donated Goods Retail 

Reports To: District Manager 

Classification: Exempt 

EEO-1 Category: First/mid-level officials and managers 

Safety Sensitive: Yes 

Supervises: Assistant Store Managers, Store Supervisors, and other store personnel 

Job Summary 

Manages all aspects of store operations, including collecting donations, processing donations, sales, managing staff, financial performance, and loss control activities. Conducts self with honesty and integrity, ensuring that all business activities are transparent and ethical. 

Essential Job Duties 

1. Oversees store’s operation; directs activities of store staff and volunteers, ensures that all sales transactions and donated goods are processed and reported 

2. Communicates the organization’s mission, vision, and values and promotes diversity

3. Trains, coaches, and provides feedback to strengthen and develop staff skills 

4. Ensures staff follows policies and procedures 

5. Responsible for maintaining compliance will all applicable employment laws and regulations

6. Actively recruits, hire, and schedules staff, conducts performance evaluations, administers discipline, documents and communicates performance and behavioral issues 

7. Demonstrates leadership and positive role modeling for staff 

8. Effectively manages time and monitors staff time to ensure that work is completed

9. Ensures the completion of job duties 

10. Oversees maintenance and care of equipment, machinery, and facilities 

11. Champions safety and loss prevention programs and handles loss control concerns by working in partnership with our Loss Prevention Department 

12. Develops business plan, manages store’s expenses, and oversees the budget 

13. Maximizes the store’s financial performance and achieves desired results 

14. Drives operational improvements 

15. Maintains quality control in retail operations 

16. Contributes to team success by involving others in work processes, decisions, and actions

17. Fills in for store staff as needed 

18. Travels to locations within the LLGI territory to support the organization's needs 

19. Responsible for all aspects of store operations whether is physically present at the assigned location or not 

20. Ensures that the customer perspective is a driving force behind customer satisfaction

21. Seeks to understand the customer’s circumstances, problems, expectations, and needs

22. Supports the needs of the customer by providing donated goods in a timely manner

23. Identifies customer service issues and creates solutions 

24. Builds customer awareness around LLGI’s mission 

25. Identifies and corrects conditions that affect employee and customer safety 

26. Complies with safety standards 

27. Identifies opportunities, and generates ideas to improve sales floor objectives

28. Initiates action to maintain daily sales target 

29. Partners with retail operations team to identify, assess, create, and implement process improvement

30. Embraces the mission, vision, and values of LLGI 

31. Initiates action to accomplish objectives in a proactive manner 

32. Seeks to understand individual differences and values to build workplace relationship

33. Learns and applies new job-related information promptly 

34. Performs other duties as required or assigned 

Competencies 

Adaptability Managing Conflict Stress Tolerance 

Communication Tenacity Urgency 

Coaching Delegating Building Trust

Education, Experience, and Expectations 

Requires high school diploma or equivalent 

Requires 3 years of retail experience with a minimum of one-year management or supervisory experience Requires understanding of profit and loss statement 

Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires proficiency with the Google business platform and/or Microsoft Office products including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software such as payroll and point of sale Requires a valid driver’s license, safe driving record, proof of insurance, and reliable transportation 

Knowledge, Skills, and Abilities 

Maintains confidentiality of information related to LLGI operations, financial matters, and personnel matters Conveys information clearly through verbal and written communication 

Works independently while fostering a strong team atmosphere 

Demonstrates professionalism 

Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization. 

Interacts with people in a manner that enhances their dignity, privacy and confidentiality. Requires a high level of professionalism, integrity, business conduct and ethical behavior. Understands and follows LLGI policies and procedures. 

Requires ability to be consistently at work and on time on scheduled work days. 

Embraces the mission, vision and values of LLGI. 

Physical Requirements 

Requires ability to lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of 150 pounds Bend and reach into gaylords up to five (5) feet high to remove clothing and housewares Ability to push carts weighing up to 150 pounds 

Requires manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns 

Requires the ability to stand for extended periods 

Requires the ability to perform a combination of tasks for extended periods such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects to sort and hang clothing, and place housewares on shelves and racks 

Requires visual acuity to evaluate donated items for quality 

Requires ability to identify smells to evaluate donations for undesirable odors - mold, must, dust, bodily fluids, and/or urine 

Subject to transfer to other locations within the LLGI territory 

Environmental Conditions 

Works in an office, light warehouse, store showroom, and surrounding grounds environments with exposure to heat and cold 

Subject to exposure to allergens including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair

Fast-paced environment with short deadlines and regular instances of critical or unusual situations. Scope of work includes office, light industrial, and warehouse settings with exposure to heat, cold, dirt, dust, pet hair, mold, and other allergens. 

Requires frequent travel to LLGI locations 

Tools and Equipment 

Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, handheld pricing machine, hand-held tagging machine, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, stackers and forklifts (if applicable to the location), company vehicles 

Regular Contacts 

LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers General Public Donors/Customers Service Participants GII Personnel Representatives from Accrediting Agencies Stakeholders