About Railbookers:
At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.
Job Purpose:
Railbookers Group, the world’s leading independent rail vacation provider, is seeking a Content Platform Manager to oversee the end-to-end management of all content that powers our customer and travel agent experiences. This role is responsible for ensuring that every piece of content—whether received via API feeds, supplier data, images, or manually entered descriptions—is accurate, consistent, and presented in a clear, engaging, and customer-friendly way.
The Content Platform Manager will lead a team dedicated to curating, editing, and publishing product and service content across Railbookers’ websites, quoting tools, documents, and internal systems. By ensuring content quality and usability, this role directly impacts customer engagement, conversion, and the overall travel planning experience.
Key Responsibilities:
- Content Operations Oversight – Manage the full lifecycle of content ingestion, from supplier feeds and APIs to manual uploads, ensuring all information is accurate, complete, and properly formatted.
- Content Curation & Standardization – Oversee the editing, tagging, and structuring of content to ensure consistency across all platforms (websites, quotes, booking documents, internal tools).
- Team Leadership – Lead and mentor the Content Team to deliver high-quality, customer-first content, establishing best practices and performance standards.
- Cross-Functional Collaboration – Partner with Product, Marketing, Technology, and Operations teams to ensure content supports sales, enhances customer journeys, and drives engagement.
- Platform & CMS Management – Oversee content management systems and tools, ensuring scalability and efficiency in handling high volumes of data and content variations.
- Quality Assurance – Establish checks and workflows to ensure all published content is error-free, easy to digest, and tailored for both customers and travel agents.
- Continuous Improvement – Analyze content workflows, identify gaps, and implement improvements to enhance turnaround times, accuracy, and readability.
- Content Innovation – Explore and introduce new approaches (structured data, AI-powered curation, automation) to improve efficiency and content impact.
