About Railbookers:
At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.
We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.
Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.
Job Purpose:
We are seeking a substantially experienced Regional Head of Sales professional to develop trade support for the Railbookers Group brands in Singapore and other Asian source markets. As the Regional Head of Sales - Asia, you will be responsible for liaising with travel agencies and other distribution partners at all levels, ensuring support from key head office contacts, and promoting the Railbookers and Amtrak Vacations brands to frontline agents and their customers. This role requires a comprehensive understanding of wider department goals, cross-functional impacts, and the company's operational landscape. The successful candidate will work on complex problems, exercising discretionary judgment to resolve issues creatively while focusing on company objectives.
Duties and Responsibilities:
- Partnership Management and Business Development
- Develop and maintain strong relationships with key travel agency and GSA partners to increase Railbookers trade sales.
- Conduct regular business review meetings with partners, communicating progress toward override targets.
- Identify and pursue new business opportunities within existing accounts.
- Participate in virtual and in-person travel partner conferences, trade shows, and training events.
- Manage co-op marketing budgets for assigned trade partners with approval from VP Global Sales.
- Sales Strategy and Performance
- Monitor the performance of travel agency and GSA partners on a weekly, monthly & yearly basis.
- Achieve daily, weekly, and monthly goals in accordance with specified KPIs and performance guidelines.
- Develop and execute joint consumer presentations and virtual travel talks to support the trade.
- Client Relations and Communication
- Make daily outbound calls and in-person visits to travel agent partners in Singapore.
- Travel to other Asian source markets to conduct agent training and business review meetings with local partners.
- Conduct online and in-person training presentations for travel agents and consumer webinars as needed.
- Ensure travel agent partners are kept up to date with the latest brand information, including itineraries, brochures, and product enhancements.
- Problem-Solving and Customer Service
- Intercept customer service issues from travel agents and work with the Guest Relations department to ensure prompt and satisfactory resolution.
- Use creative concepts to resolve complex issues successfully, focusing on company objectives.
- Leadership and Team Collaboration
- Model the RBG Values and Ways of Working, coaching and inspiring more junior team members.
- Build productive and stable working relationships with internal functional teams and relevant cross-functional stakeholders autonomously.
- Actively seek diverse perspectives for continuous learning, feedback, and growth.
- Conduct retrospectives for improvement and share insights for broader functional enhancements.
