YMCA in Westfield - Member Engagement Specialist

Benefits Included:

• Free Household YMCA of Greater Indianapolis Membership
• Paid Time Off and Sick Time
• Insurance
• 20 Hours Per Week of Free Child Care
• Flexible Hours/Scheduling
• Retirement
• Employee Assistant Program
• Discounted Program Fees
• Professional Development

The Member Engagement Specialist sells and promotes YMCA memberships, programs and services in order to enable their center to advance their mission and strategic center goals. In conjunction with the Member Experience and Engagement Director, the Specialist will serve as the first point of contact for prospective new members, determining their needs and offering solutions/options to meet their needs and expectations. The Specialist may serve in a supervisory capacity in the absence of the Director. This position will spend the majority of the time in direct member service and sales functions and will be the expert with regards to operating systems.

• Position requires a high school diploma/GED (degree in business, sales, marketing or communications p referred) and 1-3 years of sales experience and a proven track record of meeting or exceeding results in a sales goal environment.
• Must have strong interpersonal skills with the ability to build rapport with others (experience leading a sales team or customer experience team is a plus).
• Excellent presentation, writing, negotiation, analytical and customer service skills are essential to success in this position.
• Must possess an entrepreneurial spirit with the ability to demonstrate flexibility in a rapidly changing, fast-pased and often ambiguous work environment.
• Position requires a varied work schedule, including evenings, and weekends.
• Candidate must be knowledgeable and keep current on Center program offerings and the scope of options available to members (including the membership pricing structure).