Medical Receptionist (Rock Cave/Helvetia)

***This position will be in Rock Cave Clinic 3 days per week and in Helvetia Clinic 2 days per week***

Job Objective: Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, scheduling appointments, directing calls to appropriate associates, flow of correspondence, flow of patients, perform check-in and check-out responsibilities as well as additional clerical duties

Responsibilities and Essential Duties:

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Provides callers with information such as company address, directions to company location, company fax numbers, company website, and other related information.
• Prior to new patient arrival, will mail New Patient Packet to the address on file. Upon patient arrival, performs a complete and accurate registration in Athena using the information from the New Patient Packet.
• Completes full patient check-in and check-out processes based on established Athena procedures.
• At each patient check-in, verifies insurance and selects the correct insurance from Athena’s pre-populated system.
• Generates appropriate workers’ compensation paperwork and patient document requests based on patient need.
• Operate office equipment such as fax machines, copiers, credit card and check machines, phone systems and other software applications.
• Greets patients in a professional, friendly, hospitable manner.
• Handle patient/visitor inquiries and directs them to the appropriate persons according to their needs.
• Enter/update patient demographic/insurance information into electronic health record.
• Collects insurance co-payments, as appropriate.
• Other duties may be assigned to meet clinic needs.

Patient Satisfaction:

• Assist patients, family members or other clients with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner.
• Answer and refer telephone calls or other inquires to ensure accurate and timely communications are facilitated.
• Identify yourself in a pleasant and positive manner.

Take responsibility for helping the caller.

Teamwork:   

• Assist in the orientation/training of new Team Members.
• Consistently work in a positive and cooperative manner with fellow Team Members.
• Assist other Team Members in the performance of their assignments.
• Seek out opportunities to help rather than waiting to be asked.
• Consider the impact of your actions on Team Members throughout the Organization.
• Recognize the need for variations in staffing and volunteer to fill open shifts when possible.
• Take direction and initiate actions (cross/additional training) that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within the organization.  

Problem Solving:

• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Investigate and follow through on unusual orders or requests for service or information.
• Follow proper reporting procedures for actual or potential accidents and/or incidents so follow-up and/or prevention can occur.
• Record/report the need for service maintenance or repair of equipment and remove any faulty equipment from service.
• Consistently evaluate work and determine if further steps are needed to meet patient expectations.
• Take initiative to do or redo inadequate or incomplete work, even if it is not yours.
• Ensure compliance with regulatory standards.

Productivity/ Efficiency:

• Consistently demonstrate ability to respond to changing situations in a flexible manner in order to meet current needs, such as reprioritizing work as necessary.
• Minimize non-productive time and fill slow periods with activities that will enable you to prepare to meet the future needs of CCWV (education, organizing, housekeeping, assisting others).
• Organize job functions and work area to be able to effectively complete varied assignments within established time frames.
• Consistently demonstrate ability to take the initiative to make decisions/choices without direct supervision.

Adherence to Departmental Policies:

• Demonstrate knowledge and understanding of all policies and procedures and ability to reference them from appropriate books and manuals.
• Comply with CCWV's infection control policies and procedures including Bloodborne Pathogens Standard to ensure a safe working environment for self and others.

Great Benefits

• Paid Time Off (PTO)

• Paid Holidays

• Extended Sick Pay (ESP)

• Medical Health Insurance and Prescription Coverage

• Basic Life Insurance for Employee and Family

• Short-Term Disability

• Long-Term Disability

• 401(k) Voluntary Contribution Plan

• Health Reimbursement Account

• Employee Elected Voluntary Coverage for Employee and Family

• Life Insurance, Dental, Vision, Flexible Spending Account, Dependent Spending Account

• Discounted undergraduate & graduate rates at West Virginia Wesleyan College for employee and family

Physical Demands/Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a professional office setting, business casual dress environment. Working extended hours may be required as needed.  Schedule will be based upon operational need and may include providing coverage at various locations.

Extended periods of sitting, telephone work and/or computer work, as well as interactions with other staff members. Intermittent physical activity including walking, standing, lifting and supporting patients. The noise level in the work environment is usually moderate.

May be exposed to virus, disease and infection from patients and specimens in working environment.

Qualifications/Requirements:

• Possess strong organizational skills
• Excellent verbal and written communications skills. Possess exceptional interpersonal communication skills.
• Able to work collectively with the administrative team associates.
• Excellent phone etiquette
• Able to work with minimum supervision
• May be required to travel to other CCWV work locations to provide coverage.
• Work schedule may change based on patient demand.

Education/Training/Experience:

• High School Diploma or GED preferred.
• Previous experience as a receptionist in medical practice and/or hospital reception preferred.