Job Purpose:
To establish the duties and responsibilities of the Technology Support Specialist position for the South Montgomery County Fire Department, Montgomery County Emergency Services District No.8 (District):
- Maintain a professional atmosphere and appearance.
- Devote his/her full time, attention, and energies to the business of the District.
- Use his/her best efforts to promote the interests and goodwill of the District.
- Perform such duties as may be reasonably required by the Fire Chief.
- Devote a minimum of forty (40) hours per week performing his/her duties.
Duties include but not limited to:
- Act as the first line of technology support to the employees of the District.
- Work with our IT Vendor and prioritizes repairs based on the needs of the District.
- Programming, maintaining, tuning, making feature upgrades and the inventory of mobile/handheld radios and pager ensembles.
- Utilize various radio programing software to program, update and maintain the Districts various radio systems.
- Be the initial contact on IT/Communications related tickets, and either troubleshoot/repair, or refer to IT Vendor, and then act as a liaison between vendor and the District.
- Attend communication committee meetings as a representative of the District.
- Ensure the department complies with all Federal, State, and Local laws regarding technology, IT Security, FOIA requirements regarding compliance with cellular phone records/e-mails/text messages, specifically as it related to HB3834, HB2191, SB944 in addition to Government Chapter Code 522, etc.
- Be familiar with installing/uninstalling mobile radios from vehicles including making final power and antenna connections.
- Maintains our accountability system (SDI) and facilitates any upgrades that are needed to the equipment, radios, etc.
- Troubleshooting antenna and coax issues utilizing an antenna toner and wattmeter.
- Make final terminations on CAT 5 and 6 cables and able to do some low voltage wiring.
- Ability to test, troubleshoot and label network drops as needed.
- Maintains, troubleshoots, and coordinates repair of desktop, laptop, and Mobile Data Terminal (MDT) computers with the assistance of the department’s IT vendor.
- Maintains, updates, and configures Mobile Data Terminals (MDT’s) to function with various websites and apps that the District uses including TRITECH CAD, Responder 360, etc. as needed.
- Responsible for maintaining connectivity between the handheld radios and air packs in addition to troubleshooting any issues that arise and identifying a solution.
- Programming, maintaining, and troubleshooting cellular modem devices.
- Maintains districts BGAN internet satellite backup system.
- Maintain and troubleshoot Station Alerting hardware as needed through the Phoenix System in conjunction with the Montgomery County Hospital District (MCHD).
- Maintains, troubleshoots, and plans for future growth to the district's communications capabilities including VHF Repeater frequencies/sites/licenses as well as external antennas on stations/towers.
- Program and maintain the Districts OPTICOM system.
- Program and maintain the District's Key Secure program.
- Manage the Districts phone system.
- Manage the Districts Bay Door website and associated hardware.
- Integrates into the department’s incident management team during times of disaster and assists with supporting the Districts overall response.
- Assists with budgeting for IT and communications projects and needs.
- Assists with future planning as a part of the departments overall Strategic planning.
- Other duties as assigned by the Division Head, Assistant Chiefs or Fire Chief.
