About Railbookers:  

At Railbookers, we believe that the journey is just as fulfilling as the destination. Life onboard is full of opportunities, new experiences, and rewarding relationships.  

We’re a team of diverse, talented people from around the world. As we continue to expand internationally, we strive to ensure that our culture remains alive and well -that we remain aligned and engaged. Global movements don’t spring from one individual. It takes an entire team to make an impact and do something BIG. At Railbookers, we encourage every employee to identify areas of opportunity within the organization.  

Every single person at Railbookers has a passion for travel, which explains why we’re so avid about encouraging our customers to get out and discover the world for themselves. Most importantly, we embolden you to be yourself and enjoy the work you do on a daily basis. We like having a great time at work, not just outside of it.  


Job Purpose: 

We are seeking an experienced Product Manager, North America to oversee and develop our portfolio of vacation packages that include guided tours, admission to popular attractions, culinary experiences, and more. In addition, you will manage the technology and APIs that support the seamless selling and fulfillment of these experiences. This role requires a deep understanding of the travel and tourism industry, customer preferences, and technical systems that facilitate product distribution and delivery. You will be responsible for curating, enhancing, and scaling our product offerings while ensuring the backend systems and integrations support these efforts efficiently.

Key Responsibilities:

• Product Development & Strategy: Design and curate unique, authentic, and immersive travel products  that reflect consumer demand but with points to differentiate our vacation packages from competitors. Manage the direct and travel agent strategy of product within the North American region.
• Supplier & Partner Management: Build and maintain relationships with local DMCs, rail companies, tour operators, attraction providers, hoteliers, and culinary partners to ensure high-quality experiences for our customers.
• Market Research & Trend Analysis: Stay informed on travel trends, customer preferences, and competitive offerings. Use this data to enhance existing products and identify new opportunities.
• Experience Curation: Design and curate unique, authentic, and immersive experiences in partnership with our suppliers that speak to consumer but demand with points to differentiate our vacation packages from competitors.
• Cross-functional Collaboration: Partner with marketing, sales, operations, and customer support teams to ensure seamless promotion, sales, and delivery of each vacation package and integration of technology solutions.
• Customer Feedback Integration: Gather and analyze customer feedback on packages, hotels, activities, and sightseeing experiences. Use insights to continuously improve and refine product offerings.
• Operational Excellence: Ensure smooth execution of hotels, tours and activities, working closely with operations and tech teams to manage logistics, scheduling, API functionality, and customer satisfaction.
• Pricing & Margins Optimization: Contribute to pricing strategies for products, balancing customer value with profitability and taking into account respective source markets.
• Product Launches: Oversee the end-to-end process of launching new vacation packages including ensuring supporting technology and APIs are properly integrated, tested, and ready for deployment.
• Performance Metrics: Monitor and action business intelligence regarding product performance, including booking rates, customer satisfaction, and operational excellence thereby ensuring that experience standards are consistently met.

Technology & API Responsibilities:

• API Integration: Suggest and support the integration of APIs and other technology platforms that enable the sale, booking, and fulfillment of products and services
• Vendor Coordination: Work with external vendors and internal engineering teams to ensure API functionality, resolve issues, and optimize the performance of third-party integrations.
   

• Experience: 5+ years of experience in product management, travel operations, or a related field, ideally in the travel or tourism industry. Experience managing API integrated partnerships and familiarity with the related technology products is required. Particular experience with customers and products in Asian Pacific markets and destinations is essential.
• Education: Bachelor’s degree in Business, Marketing, Tourism, or a related field preferred. MBA or equivalent experience is a plus.
• Industry Knowledge: Strong understanding of the travel industry, including trends, customer behavior, and operational complexities of running tours and activities.
• Supplier Relationships: Experience managing relationships with tour operators, attractions, and local service providers.
• API & Technical Aptitude: Strong technical understanding of APIs, booking systems, and integrations with third-party platforms. Ability to work closely with technical teams and vendors to ensure smooth functionality.
• Customer-centric Mindset: A deep commitment to understanding customer needs and delivering exceptional experiences.
• Project Management: Proven ability to manage projects from concept to launch, coordinating cross-functional teams and managing timelines effectively.
• Analytical Skills: Strong analytical mindset with experience using data to drive product decisions and optimize performance.
• Communication: Excellent written and verbal communication skills with the ability to clearly convey product vision and strategy to stakeholders, including technical and non-technical teams.
• Creative Thinking: Ability to think creatively and develop unique travel experiences that delight customers.
• Problem Solving: Strong problem-solving skills, especially when addressing operational or technical challenges.
• Travel Enthusiast: Passion for travel and exploration, with a genuine interest in delivering top-tier experiences for travelers.

Preferred Qualifications:

• Experience working in a travel company specializing in tours, attractions, or vacation packages.
• Familiarity with travel booking systems, tour management software, and customer feedback tools.
• Experience managing global or multi-regional travel products.
• Experience with API management tools and platforms.

Why You'll Love Working Here:

• Impact: Shape the experiences of thousands of travelers by curating unforgettable activities and sightseeing tours, while managing the technology that supports them.
• Growth: Be part of a fast-growing travel company with opportunities to grow your career and make a lasting impact.
• Culture: Join a passionate, travel-obsessed team that values creativity, collaboration, and delivering memorable experiences.
• Benefits: Competitive salary, travel perks, comprehensive healthcare, and a flexible work environment.
• Lead the creation of inbound vacation packages catering to travelers visiting Japan, Southeast Asia, and other Asian destinations, emphasizing authentic, localized experiences.
• Develop and expand travel products specifically tailored for the Australian and ASEAN outbound markets, ensuring alignment with regional travel behaviors and preferences.
• Adapt global best practices to create distinctive experiences for the Australian and ASEAN source markets.
• Collaborate with regional teams and suppliers to craft culturally relevant and compelling itineraries for Asian destinations, targeting both international and regional travelers.
  • Familiarity with inbound tourism trends in Japan, Southeast Asia, and other key Asian destinations.
  • Experience developing travel products for the Australian, ASEAN, or broader Asia-Pacific region.
• Lead the creation of inbound vacation packages catering to travelers visiting Canada, the United States, and other North American destinations, emphasizing authentic, localized experiences.
• Develop and expand travel products specifically tailored for the Canadian and US outbound markets, ensuring alignment with regional travel behaviors and preferences.
• Adapt global best practices to create distinctive experiences for the Canadian and US source markets.
• Collaborate with regional teams and suppliers to craft culturally relevant and compelling itineraries for North American destinations, targeting both international and regional travelers.
  • Familiarity with inbound and domestic tourism trends in Canada, the United States, and key North American destinations.
  • Experience developing travel products for the Canadian, US, or broader North American region.

What we Offer:  

• Work from Home  
• Generous PTO Package  
• Bonus and Incentive Plans  
• Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna)  
• Employee Assistance Program  
• Short-term/Long Term disability Plan  
• Employer sponsored Life Insurance  
• Employer-Matched 401(k)  
• Familiarization Trips (Get paid to experience our vacations!)  
• Employee and Family/Friend Travel Discounts  
• Corporate Discounts through Working Advantage  
• Employee Referral Bonus  
• Cross-Departmental and Advanced Training Opportunities  
• Anniversary, Birthday, and Recognition Perks  
• Years of Service Awards  
• Annual Reimbursements for Home Office (office expenses, phone, internet)