Front Desk Agent

Compensation and Benefits:

• Compensation: Starting wage $19.00, adjusted based on experience
• Benefits: Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

 Job Summary:

The Killington Grand Hotel Front Desk Agents create the first impression of the hotel and resort and perform daily activities of the front desk with a genuine willingness to serve guests by providing accurate and courteous information.  

Summary of Key Responsibilities: 

Responsibilities and essential job functions include but are not limited to the following: 

• Be happy and friendly, have an honest desire to help others
• Making our guests experience positive and memorable
• Functioning in a fast-paced environment with multi-tasking
• Dedicated to familiarization with all products and services offered and assist guests with questions or challenges
• Contribute to the overall success of our team and represent the values we strive to achieve
• Be a good teammate
• Welcome guests, check them in/out, distribute room keys, assist with inquiries regarding charges
• Take payment from customers
• Assist guests with reservations when applicable or refer a guest to the proper source/destination
• Respond to guests’ challenges in a friendly, timely manner
• Explain hotel, resort, local amenities, and attractions to guests
• Communicate to guests and staff members in a clear and concise manner
• Be on time and dressed in the appropriate uniform ready to work
• Follow all safety guidelines and participate in daily/weekly/monthly safety briefings
• Perform other tasks as assigned

Required Knowledge, Skills, and Abilities:

• Computer experience 
• Customer service experience
• Strong organizational skills
• Ability to learn quickly
• Ability to multi-task
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team

Additional Knowledge, Skills, and Abilities Desired:

• Experience with Springer-Miller PMS
• Experience with Inntopia
• Experience with RTP Ticketing
• Word and Excel proficiency
• Hotel experience is preferred but not required

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants.  No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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