Greenway Ford - Sales Training, Guest Experience & Recruiting Assistant

We’re looking for a high-energy, detail-oriented professional to support our sales leadership team in training, guest satisfaction, recruiting, and deal flow coordination. This role is key to maintaining Greenway Ford’s reputation for professionalism, compliance, and Extreme Satisfaction — for both our guests and our team.

Key Responsibilities

Sales Training & Onboarding

• Coordinate new-hire onboarding and sales training to ensure smooth integration into Greenway Ford culture and processes.
• Maintain and update training materials, scripts, and process guides.
• Track completion of manufacturer and compliance training.
• Assist managers with in-person product sessions, meetings, and follow-up coaching.
• Create and support training decks, videos, and performance tools.

Guest Satisfaction & Retention

• Monitor and report on guest satisfaction metrics (CSI/NPS).
• Conduct follow-up calls, texts, and emails to confirm satisfaction and resolve concerns.
• Track Google Reviews and feedback trends; recommend improvements.
• Assist with guest appreciation events and post-sale follow-up initiatives.

Recruiting & Team Development

• Post open positions, screen candidates, and schedule interviews.
• Maintain candidate tracking logs and team rosters.
• Support partnerships with local colleges and workforce programs.

Administrative & Reporting

• Maintain logs for training completion, satisfaction follow-ups, and recruiting progress.
• Provide summaries to management on trends and areas for improvement.
• Support dealership events, communications, and leadership initiatives.
• Ensure compliance with company and manufacturer requirements.

Performance Metrics

• Onboarding completion and retention rates
• CSI/NPS scores and follow-up timeliness
• Deal flow accuracy and efficiency
• Recruiting responsiveness and candidate pipeline growth

Qualifications

• Previous experience in automotive sales, HR/recruiting, or training preferred
• Excellent communication and organizational skills
• Strong follow-up, attention to detail, and multitasking ability
• Proficiency with Microsoft Office Suite (PowerPoint, Excel, Outlook)

Why Join Greenway Ford?

You’ll be part of a respected, growth-minded team that values professionalism, career development, and guest excellence. If you thrive in a fast-paced, people-focused environment, this is your chance to make an impact.

 Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Equal Opportunity Employer