IT Assistant

Job Summary

We are seeking a skilled IT Assistant to join our team and provide support in deploying and managing mobile devices, distributing new computers, and handling IT related invoices. The ideal candidate will possess a strong technical aptitude, excellent organizational skills, proactive approach to problem-solving, and will be required to liaison with Internet Service Providers (ISPs) during service outages. This role requires proficiency in mobile device management tools, asset management, and a strong understanding of IT operations and administrative processes.

This position is primarily administrative, with a preference for candidates who possess a background or foundational knowledge in information technology.

Responsibilities:

Mobile Device Management:

• Oversee the procurement process for mobile devices. Configure, deploy, and manage mobile devices (smartphones, tablets, hotspots, etc.) across the organization.
• Implement updates on mobile devices to ensure data protection and efficient use of resources.
• Troubleshoot mobile device issues, including connectivity problems, software glitches, and hardware malfunctions.
• Provide user training and support on mobile device usage and best practices.
• Maintain agency electronic inventory of all endpoints and electronic assets

Invoice Management:

• Coordinate with vendors and internal departments to ensure timely and accurate processing of invoices for IT equipment and services.
• Verify invoice accuracy, resolve discrepancies, and ensure timely payment processing.
• Maintain organized records of invoices, contracts, and related documentation for auditing purposes.
• Assist with budget tracking and expense reporting for IT-related expenditures.

Administrative Support:

• Provide comprehensive administrative support to the IT department.
• Maintain IT inventory and asset management records.
• Assist with procurement of parts and tools for the IT department.

Documentation and Reporting:

• Develop and maintain accurate documentation for IT procedures, inventory, and incident reports for departmental use.
• Develop and document comprehensive guides for IT-related processes and procedures to support consistency and knowledge sharing across the organization.
• Assist in the preparation of monthly reports on IT expenditures, inventory status, and service disruptions.

Additional Responsibilities:

• Deliver Tier 1 IT support to end-users as needed, including basic troubleshooting of hardware and software issues, password resets, and other entry-level technical assistance.
• Document procedures, guidelines, and best practices related to mobile device management, computer asset management, and invoice handling. 
• Assist in the implementation of IT projects, such as system upgrades and migrations.
• Stay updated on emerging technologies and industry trends relevant to mobile device management.
• Act as the primary point of contact for ISPs. 
• Coordinate and communicate during service outages, troubleshoot connectivity issues, and ensure timely restoration of services.

Qualifications

You are a good fit if you have:

• Bachelor's degree or equivalent with 1 year experience. 
• Administrative Experience
• IT related degree and/or certification preferred.
• Excellent communication skills