Peer Services Supervisor

The Peer Services Supervisor provides day-to-day leadership and supervision to Peer Specialists and related roles within the Peer Support program and carries a direct clinical caseload within the MHOTRS clinic. This role delivers psychotherapy and conducts intakes for new patients, integrates peer services with clinical care, and ensures quality, compliance, and person-centered outcomes. The Peer Services Supervisor reports to the Senior Behavioral Health Officer. 

Primary Responsibilities and Essential Functions of the Position:

Program Leadership & Supervision

• Provide weekly 1:1 supervision and group supervision to Peer Specialists and other assigned staff; ensure role clarity and purposeful self‑disclosure consistent with recovery-oriented practice.
• Coach peers on documentation quality (person-centered, strengths-based, start/stop times), boundary management, field safety, and crisis escalation protocols.
• Coordinate multidisciplinary case conferences; ensure peer interventions are reflected in treatment plans and progress notes.
• Maintain coverage plans and back-up supervision; complete performance evaluations and individualized development plans.
• Support workforce development: onboarding, Academy of Peer Services coursework, credential maintenance (NYCPS/FPA-C/YPA-C), and mentorship.

Clinical Services (Caseload & Intakes)

• Carry a defined caseload within the MHOTRS clinic; provide evidence-informed psychotherapy appropriate to license and scope.
• Conduct diagnostic evaluations/intakes for new patients; formulate person-centered treatment plans and coordinate warm handoffs to Peer Support.
• Deliver services on-site, via telehealth, and in approved community settings; ensure timely follow-up after crises or transitions.
• Document all encounters in the EHR within required timeframes; ensure medical necessity and alignment to OMH Part 599 standards.

Operations, Quality, and Compliance

• Ensure compliance with OMH and Medicaid requirements for Peer Support and clinic services (e.g., documentation standards, co-sign requirements for pre-admission peer contacts, 15‑minute unit logic for H0038 where applicable).
• Partner with Billing/Revenue Cycle to monitor denials and improve clean-claim rates; participate in denial huddles and corrective actions.
• Support incident reporting and quality improvement; participate in audits, chart reviews, and outcomes monitoring.

• Master's Degree (MSW) required
• Current NYS license (LMSW or LCSW) required
• Minimum 3-5 years of post-licensure clinical experience providing psychotherapy and conducting intakes in outpatient/community mental health required
• At least 2-3 years of staff supervision or leadership, ideally within programs that include Peer Specialists
• Demonstrated commitment to recovery-oriented, person-centered care and effective collaboration with peers/individuals with lived experience
• Strong documentation/EHR skills; familiarity with OMH Part 599 requirements and Medicaid billing practices 
• Experience supervising peer roles (NYCPS, FPA-C, YPA-C) and integrating peer services into multidisciplinary teams
• Training in suicide prevention, crisis response, harm reduction, and LGBTQ+ affirming practice
• Bilingual/bicultural skills reflective of the communities we serve

Benefits 

At HeartShare we offer a comprehensive benefit package based on full-time/part-time status. You can expect: 

• Rewarding Work in a team environment.
• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount
• Verizon Wireless Discount.
• BJs Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

HeartShare is an Equal Opportunity Employer (EOE). If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.  

About Heartshare

Who WE ARE:

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

To learn more about HeartShare, please visit our website at www.heartshare.org or Follow us on Twitter LinkedIn YouTube Instagram Facebook

HeartShare Human Services of New York | Homepage

HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.