Fitness Attendant - Southeast Family YMCA

This position supports the work of the YMCA, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Fitness Attendant is responsible for maintaining a safe, welcoming, and clean wellness environment while supporting members in their fitness journeys. This role includes providing basic equipment instruction, ensuring proper equipment usage, promoting healthy habits, and actively engaging members in available wellness services. A key responsibility of the Fitness Attendant is to promote and sell personal training packages, connecting members with the appropriate fitness professionals based on their goals and needs.

OUR CULTURE: 
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Greet and engage members and guests with a friendly and professional demeanor.
• Provide orientations and instruction on the proper and safe use of fitness equipment.
• Proactively build relationships with members to understand their goals and promote wellness programs, including YMCA personal training services.
• Effectively communicate the benefits of personal training and assist members with purchasing training packages.
• Monitor the wellness floor to ensure a safe environment, proper equipment use, and adherence to YMCA policies.
• Maintain cleanliness and organization of the wellness center, including sanitizing equipment regularly.
• Report maintenance or safety issues promptly to supervisor.
• Respond to member inquiries, resolve minor issues, and escalate concerns as needed.
• Serve as a positive role model and promote the YMCA's core values of caring, honesty, respect, and responsibility.
• Stay current with emergency procedures and respond appropriately to incidents.
• Attend staff meetings and trainings.  Maintain current certifications as required for the position.
• Responsible for other duties as assigned by the Health and Wellness Director or other members of the Leadership Staff.

QUALIFICATIONS: 

• Prior experience in customer service, fitness, or sales is preferred.
• Comfortable engaging in conversations that promote YMCA programs and services.
• Current fitness certifications applicable to the performed activities.
• CPR, First Aid, and AED certification (or ability to obtain within 30 days of hire).
• Strong interpersonal and communication skills.
• Ability to work independently and with a team.
• Enthusiastic about health and wellness and committed to helping others achieve their fitness goals.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.  The employee frequently is required to sit and reach and must be able to move around the work environment.
• Must be able to stand and walk for extended periods of time.
• Must be able to lift and move up to 50 lbs.
• Ability to respond quickly in emergency situations.
• Regular exposure to a fitness environment, including physical activity and cleaning chemicals.