Who We Are
As a family-owned company, PALECEK values integrity, loyalty, and strong partnerships. We are driven to improve, innovate, and inspire. We bring our personal best to every aspect of our business, from our design and craft to our internal teamwork and customer service. We are passionate about creativity and believe that beautiful spaces enhance the quality of life.
Summary
The IT Systems Support Specialist is a mid-level, hands-on role responsible for providing comprehensive technical support to approximately 250 users across multiple locations within a luxury manufacturing company. This position ensures seamless operation of IT equipment and systems, delivering exceptional customer service to internal stakeholders. The IT Systems Support Specialist thrives in a dynamic, service-oriented environment. Experience with NetSuite, other ERPs and/or PLM systems is a plus.
Description
- Provide onsite (5 days per week) technical support for desktops, laptops, mobile devices, printers, and other peripherals
- Serve as the primary point of contact for IT issues, troubleshooting hardware, software, and network problems for end users
- Manage user accounts, permissions, and security settings across various systems
- Install, configure, and maintain operating systems, business applications, and system updates
- Oversee the inventory and lifecycle management of IT equipment, including procurement, deployment, and decommissioning
- Support and administer ERP and/or PLM systems, including user training and issue resolution
- Collaborate with internal departments to understand business needs and deliver IT solutions that enhance productivity
- Maintain documentation for systems, processes, and user guides
- Participate in IT projects, system upgrades, and process improvements
- Ensure compliance with company policies, security standards, and best practices
- Perform other duties as assigned
Key Qualifications
- 3+ years of hands-on IT support experience in a multi-site environment
- Strong technical knowledge of Windows and Mac operating systems, Microsoft 365, and networking fundamentals
- Demonstrated experience supporting ERP (Enterprise Resource Planning) or PLM (Product Lifecycle Management) systems
- Excellent customer service and communication skills, with a proactive and solution-oriented approach
- Ability to manage multiple priorities and work independently or as part of a team
- Strong organizational skills and attention to detail
- Must demonstrate resourcefulness in troubleshooting and resolving IT related issues
- Strong written and verbal communication skills in English; Spanish is preferred
- Self-motivated, detail orientated, ability to learn new processes quickly and efficiently
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations
- Ability to act with integrity, empathy, professionalism, and confidentiality
- Ability to identify and solve problems efficiently and quickly
- Ability to work in a fast-paced and sometimes stressful environment
- Ability to work independently and in a team
- Demonstrates a positive view of role of relationship with customers, vendors and coworkers
- Responsive and extremely strong customer service approach to employee needs
Physical Requirements
- Operate in a professional office environment
- Moderate noise i.e. business office with computers, phone, printers and light traffic
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to access and navigate different departments within the organization's facilitiesÂ
- Must be able to lift 15 pounds unassisted
- Must be able to climb stairs
Pay/Benefits
- Hourly Pay Rate: $48.00-$56.00 per hour
- Competitive Paid Time Off
- A flexible health plan offering medical, dental, and vision benefits
- Health Care and Dependent Care Flexible Spending Accounts
- Health Savings Account
- 401(k) Savings Plan
- Profit Sharing Benefits
