General Manager – Otherworld Philadelphia

Compensation: 90-120K annually + bonus

We are seeking an experienced and enthusiastic full-time candidate eager to join our organization. Otherworld has realized continued growth and success since opening two years ago, and is ready for a new leader to build upon this solid foundation. You will be responsible for playing a key role in the leadership and management of a unique facility within our nationwide portfolio of entertainment assets that includes Immersive Interactive Experiences, Haunted Attractions, Halloween Festivals, Escape Rooms, and Axe Throwing. We are looking for someone with a passion for creating cutting-edge experiences for guests, as well as strong supervisory experience and financial acumen in the entertainment industry.

Strong candidates need to be familiar with all areas of the business. They can coordinate processes and operations, including strategic planning, financial management, event operations, marketing, human resources, research & development, food & beverage, retail, and fabrication. To be successful in this role, you should be an influential leader, strategic planner, and confident decision-maker, helping our staff develop while ensuring Otherworld Philadelphia and Thirteenth Floor Entertainment Group achieve their financial and creative goals.

RESPONSIBILITIES:

Staff Management

• Recruiting and hiring department supervisors who reflect the company’s standards. Supporting those supervisors in the process of hiring and leading their teams while creating and maintaining a positive workplace environment.
• Training – ensure staff understand job responsibilities and have the required skills and knowledge to perform according to company standards.
• General staff management, including performance reviews and coaching.
• Ensure that payroll is submitted on an assigned payroll schedule.
• Scheduling supervisors and ensuring their teams maintain ata  minimum a two-week look-ahead schedule

Operations

• Facility Maintenance – ensure all exhibits, systems, and infrastructure are in good working condition, clean, and present a professional image.
• Supplies – ensure all necessary supplies are stocked, and that trackable items such as merchandise are secured.
• Ensure company procedures are carried out for opening and closing the facility.
• Complete all internal paperwork on a timely and quality basis.
• Maintain frequent communication with corporate management regarding overall operations, needs, concerns, and customer feedback.
• Maintain knowledge of local competitors’ attraction quality, industry trends, customer feedback, and general sales.

Creative

• Collaborate with creative teams from both Otherworld and TFEG Corporate teams to develop new exhibit installations and enhancements.
• Inspire and ensure that artists and technicians are meeting company standards and striving to produce cutting-edge interactive exhibits.
• Visit industry attractions for R&D, inspiration, and consistent improvement of best practices within the interactive and immersive entertainment industry.

Customer Service

Train supervisors and staff to ensure the following goals are reached:

• Greet customers in a friendly and professional manner.
• Resolve customer complaints.
• Sell merchandise, food & beverage, and private events.
• Encourage customers to share and review their experience via online outlets.
• Engage with customers as needed throughout their visit.

Sales and Marketing

• Report key results to corporate management
• Engage with corporate management in broader organizational strategic planning.
• Work with local media for interviews, press nights, etc.
• Collaborate with corporate management and onsite department supervisors to develop a private events and group sales program
• Ensure timely ordering of all F&B items, facility supplies, and equipment
• Collaborate with the corporate marketing department for the development of a location-specific action plan for “getting the word out” about company offerings
• Act as a brand ambassador during all interactions.

DESIRED QUALIFICATIONS:

• Minimum of 5 years’ management experience in interactive exhibits, theme parks, live events, museums, retail, restaurants, haunted houses, or gallery environments.

• Demonstrated strong interpersonal skills with a thorough understanding of professional business ethics, decorum, and social skills.

• Proven experience managing and interpreting profit and loss (P&L) statements.

• Comprehensive operational knowledge across all departments.

• Exceptional organizational skills, effective time management, and the ability to prioritize tasks in a dynamic environment.

• Willingness and ability to work flexible hours, including weekends, holidays, and late nights.

• Positive, solution-oriented attitude.

• Strong sense of accountability and executive presence.

• Commitment to fostering a healthy internal culture that retains top talent and supports employee professional growth.

• Successful completion of company background screening and reference checks.

• Reliable transportation.

• Ability to thrive in a fast-paced work environment.

BENEFITS:

• Competitive salary

• Health coverage

• Bonus potential

• Professional development opportunities, including memberships in professional associations, conferences, and conventions

All applicants must be 18 years of age or older and willing to sign a non-disclosure agreement. Thirteenth Floor Entertainment Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law or regulation. Thirteenth Floor Entertainment Group participates in E-Verify as required by law