Step into the excitement of Thirteenth Floor Entertainment Group, the nation’s leader in immersive, story-driven live events and haunted attractions. As part of our seasonal team, you’ll help create unforgettable experiences that thrill and delight guests across the country—from heart-pounding haunted houses to innovative special events. With a legacy of pushing the boundaries of themed entertainment and a culture fueled by creativity, collaboration, and fun, working here means joining a passionate community that brings world-class scares and smiles to life every night. If you’re ready to be part of the magic behind the screams, we want you on our team!

Job Summary

As the Wardrobe Manager, you will oversee all aspects of the wardrobe department, ensuring the smooth and efficient operation of costume and uniform management for our production. You will lead a dedicated team, manage scheduling, purchasing, and inventory, and uphold the highest standards of wardrobe presentation and maintenance. This role requires strong leadership, organizational, and communication skills, as well as the ability to collaborate closely with the General Manager, Makeup Department, and other managers to meet deadlines and achieve outstanding results. You will also be responsible for managing the laundry vendor, including the selection and oversight of laundry services, to ensure that all wardrobe needs are met with professionalism and attention to detail.

Key Responsibilities

Department Leadership

• Supervise, train, and mentor the wardrobe team, providing clear direction and support to ensure high performance and a positive work environment.
• Oversee all aspects of team management, including hiring, scheduling, coaching, and, when necessary, terminations in conjunction with HR.
• Conduct regular team meetings to communicate goals, updates, and address challenges.

Costume Standards & Visual Approval

• Ensure all costumes and uniforms meet the required standards of appearance, cleanliness, and functionality for each event.
• Review and approve costume looks based on event expectations and creative direction, collaborating closely with the Creative Director to maintain visual consistency and quality.
• Oversee costume fittings and alterations as needed to ensure proper presentation.

Scheduling & Time Management

• Develop and manage staff schedules to ensure adequate coverage for all shifts, events, and production timelines.
• Coordinate with the General Manager, Makeup, and other departments to align wardrobe preparation with overall production schedules.
• Monitor daily progress and adjust staffing or workflows as needed to meet deadlines.

Inventory & Station Management

• Oversee inventory of all costumes, accessories, supplies, and equipment; order and track items as needed to maintain appropriate stock levels.
• Ensure all wardrobe workspaces, dressing rooms, and storage areas are organized, clean, and compliant with safety standards.
• Implement protocols for proper care, storage, and maintenance of wardrobe assets.

Collaboration & Communication

• Work closely with the General Manager, Makeup Department, and additional managers to ensure seamless coordination and communication across departments.
• Serve as the primary point of contact for wardrobe-related needs, updates, and problem-solving during events and productions.
• Foster a collaborative environment, providing feedback and support to team members and other departments.

Vendor Management

• Manage all aspects of the Laundry Vendor relationship, including selection, contract negotiation, and ongoing communication to ensure high-quality service and timely delivery.
• Evaluate vendor performance and address any issues promptly to maintain standards.

Problem Solving & Adaptability

• Address last-minute costume changes, repairs, or challenges, adapting plans as needed to support production needs.
• Troubleshoot issues with wardrobe logistics, inventory, or staff availability in real time.
• Remain flexible to work in various environments and adjust to evolving production requirements.

Training & Professional Development

• Organize and lead pre-season and ongoing training sessions for the wardrobe team.
• Stay current on industry trends, materials, and best practices, sharing knowledge and encouraging continuous improvement.
• Evaluate team performance and provide opportunities for skill development and advancement.

Professionalism

• Model a positive, calm, and professional demeanor, especially in high-pressure or time-sensitive situations.
• Ensure respectful, inclusive, and considerate interactions with all staff, performers, and external partners.
• Uphold the highest standards of safety, hygiene, and presentation in all wardrobe operations.

Qualifications

Thirteenth Floor Entertainment Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.