Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Far East, Asian Chao, Tony + Benny's, Melt Shop etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, NOM Mexican Table + Tequila Bar, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub and Town Bar & Kitchen) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.
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The Co-Manager at the Shake Shack Quick Service Restaurant in Newark Airport plays a vital role in ensuring the smooth and efficient operation of the restaurant. This position requires strong leadership, organizational skills, and a passion for delivering an exceptional guest experience. The Co-Manager will work alongside the Multi-Unit General Manager to lead and motivate the team, maintain high food quality and safety standards, and achieve business goals.
Responsibilities:
Team Leadership:
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Collaborate with the General Manager to recruit, train, and develop a team of dedicated and enthusiastic employees.
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Lead by example, fostering a positive work environment that encourages teamwork, accountability, and continuous improvement.
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Provide coaching, mentorship, and feedback to team members to enhance their skills and performance.
Operations Management:
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Assist in overseeing day-to-day restaurant operations, including opening and closing procedures, staffing levels, and equipment maintenance.
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Ensure compliance with all company policies, procedures, and relevant regulations, maintaining a safe and clean environment for guests and employees.
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Monitor inventory levels and coordinate with appropriate departments to ensure adequate supplies are available.
Guest Experience:
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Uphold Shake Shack's commitment to exceptional guest service by ensuring all team members provide friendly, efficient, and personalized service.
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Address guest inquiries, concerns, and feedback in a timely and professional manner, striving to exceed their expectations.
Food Quality and Safety:
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Maintain high standards of food quality, presentation, and taste by adhering to Shake Shack's recipes and cooking procedures.
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Monitor food preparation and ensure compliance with food safety and sanitation guidelines.
Financial Performance:
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Collaborate with the General Manager to achieve sales targets and control costs, including labor and food expenses.
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Assist in developing and implementing strategies to drive revenue growth and improve restaurant profitability.
Reporting and Documentation:
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Prepare and submit accurate and timely reports related to sales, labor, inventory, and other key performance indicators.
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Maintain organized records, including employee files, training documentation, and operational records.
Requirements:
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Previous experience in restaurant management, preferably in a quick-service or airport setting.
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Strong leadership skills with the ability to motivate and inspire a diverse team.
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Excellent communication and interpersonal skills.
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Knowledge of food safety and sanitation regulations.
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Demonstrated problem-solving abilities and a proactive approach to challenges.
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Availability to work flexible hours, including weekends and holidays.
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Basic computer skills for reporting and communication purposes.
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Knowledge of HotSchedules, Paycom and Oracle a plus.
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Must be able to pass airport background.
Most importantly, we are looking for someone who possesses the following:
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a passion for hospitality
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strong work ethic
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a desire to learn and be challenged in the right ways
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the ability to think independently and take initiative
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the ability to communicate effectively
If you possess these unique qualifications, we would love to meet with you.
Villa Restaurant Group is an equal opportunity employer
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