Job Scope

This position provides supportive services to the Center by providing information, guidance, and direction to visitors, students, and staff, directing phone calls to the appropriate office, and ensuring the proper processing of phone messages and requests. This person will assist students with completing applications, scheduling admissions and registration appointments, and other tasks related to admission, recruiting and registration including assisting with student activities and recruiting events. Data entry, data processing, and filing will also be primary duties along with other clerical duties related to preparation and mailing of correspondence. This position requires great attention to detail, the provision of outstanding customer service, and absolute confidentiality when dealing with student information. The role entails being accountable for opening and closing the premises as required and maintaining open building hours.

Essential Job Responsibilities

1. Greets and responds to walk-in guests, telephone callers, and handles routine inquiries (including online webpage chat) from visitors, students, faculty, and staff.
2. Develops and maintains voicemail messages for the center lines while ensuring the messages remain current and appropriate at all times, including during holidays and emergency situations.
3. Assists prospective students with the admissions process and other admissions tasks including completion of college application and FAFSA documents, scheduling of admissions appointments, and testing.
4. Assists current students as needed to ensure effective customer service.
5. Assist with data entry, data processing, and filing as needed.
6. Opening and closing of the center as needed.
7. Assist in the development, compilation, and processing of mailings and emails distributed by the Center.
8. Conducts outreach to prospective students as needed.
9. Demonstrates a high level of interpersonal skills to handle sensitive and confidential situations.
10. Attendance at all mandatory meetings.
11. Other duties as assigned.

Direct Report(s):

• None

Qualifications: To perform this job successfully, an individual must have the knowledge, skills, and abilities to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• Associate's degree or equivalent from two-year accredited college or technical school preferred.
• High school diploma or GED required.

Experience & Knowledge:  

• A minimum of one year of related experience and/or training; or equivalent combination of education and experience.

Computer Skills:

• Demonstrated knowledge of desktop applications such as Microsoft Office is required.
• Ability to learn and effectively utilize College specific programs.

Certificates, Licenses, Registrations:  

• State Police background clearance. 
• A Valid Driver’s License is required only when the role involves working at more than one Center where travel between sites is necessary.

Physical Demands:

• While performing the duties of this position, the employee is regularly required to stand, sit, and talk or hear.
• The employee is frequently required to use hands to type, write, handle, or feel; and reach with hands and arms.
• The employee may occasionally have to stoop or kneel.
• The employee may occasionally lift and/or move up to 25 pounds.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

• The noise level in the work environment ranges from quiet to moderately loud.