Manager of Onboarding and Activation

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.

About ePremium Insurance

As part of the Inhabit company, ePremium Insurance Agency, LLC has been named one of INC 500s fastest growing privately held companies in the nation and has been recognized as a Top Workplace in Cincinnati, specializing in technology-based renters insurance program management.

The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.

Job Description Summary

This Manager of Onboarding and Activation plays an important role in the success of new and existing clients. This position is responsible for coordinating a multi-step process for clients and the properties they manage while maintaining overall responsibility for onboarding activities and account activation. This role has a wide scope of work with touch points in all departments and collaborates at various levels of leadership. We are looking for someone who can manage complex processes and can easily connect with clients and other department associates.

What You'll Do

• Build and maintain streamlined processes for onboarding new clients and updating existing accounts     
• Complete and/or coordinate the completion of onboarding activities
• Create and maintain a method for tracking the progress of new clients; manage checklists
• Provide regular communication about status updates across various departments
• Ongoing cross-functional cooperation with other departments and associates such as IT, Product, Account Management, Sales, Claims, Customer Service, Onboarding & Activation, and Operations Support Group
• Plan for and lead internal status meetings
• Plan for and lead onboarding meetings with clients
• Track and report activities of new clients for 30 days post activation
• Build and maintain a knowledge base for each process
• Participate in the development of new products and programs
• Coordinate activities with the accounting department for payment related updates
• Perform Quality Management Reviews

What We’re Looking For (Minimum qualifications)

• Minimum of 3 years’ experience in insurance, project management or similar field.
• Well organized with administrative tasks and able to communicate effectively with clients and associates
• Skilled multi-tasker who can successfully manage multiple competing priorities
• Ease in communicating with diverse groups and seamlessly handle sharing of knowledge
• Strong communication skills both written and verbal
• Adaptable and handles change with flexibility
• Innovative and open to new ideas
• Creative problem-solving skills
• Ability to work well in a team environment
• Desire to progress and learn new skills
• Results-orientated with a strong desire to learn new things and become an expert with proprietary software

Education Requirements

• Bachelor’s degree in Information Business, or equivalent relevant experience.

Type

• Full Time, Salaried, Exempt

Location

• Mason, OH (Hybird)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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