About Inhabit
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
About Western Reporting
Western Reporting is a full-service background screening company offering a wide array of services catering specifically to the residential property management industry. Starting in 1995, the company offered a standard credit report for small apartment owners. Today, the company provides over 50 services including credit & criminal background screening, drug testing, ID verification technology, employment verifications, predictive lease scoring, business verifications and more. Western Reporting has evolved through the years to become one of the leading and most respected background screening companies in the country.
Job Description Summary
Client Experience team drives the post-sale interactions, strategy & analytics, and data integrity for our supply-side client base. We are looking for a dynamic professional with a customer first mentality to join our team. This function is critical to our businesses success and will be responsible for developing customer relationships that promote retention, loyalty, and upsell/adoption. If you love building relationships and driving best in class client success for a product that makes an impact on people’s lives, here is your opportunity!
What You’ll Do (Functions & Responsibilities)
- Serve as the lead point of contact for designated high-profile accounts.
- Build and maintain strong, long-lasting customer relationships.
- Develop trusted advisor relationships with key accounts and customer stakeholders.
- Conduct demos for prospective clients.
- Communicate clients’ needs to the company.
- Identify and pursue cross-sell opportunities with existing clients.
- Onboard new clients.
- Ensure clients receive requested products and services in a timely manner.
- Provide insight and contribute creative and strategic ideas about product improvements, marketing campaigns, and relationship management.
- Assist with challenging client requests or issue escalations as needed.
