IP Account Manager

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. 

About AMS Billing

AMS utility billing provides convergent billing, submetering, invoice processing, payments, regulatory compliance, analytics, and more to give our customers the most complete platform available for billing. Our billing services are built and optimized with property managers in mind.

Job Description Summary

The Invoice Processing (IP) Account Manager is an industry professional who wants to join a team that is committed to outstanding service. This is a multi-entity structure with a high volume. The primary responsibility is maintaining relationships with assigned clients. Secondary responsibilities will surround the maintenance of Invoice Processing records in our system and managing supportive tasks to enter and pay invoices.

What You'll Do (Functions & Responsibilities)

• Understand all current accounts and maintain a trusting relationship with all portfolio contacts.
• Onboard assigned new client accounts
• Monitor client performance and provide actionable feedback to clients on a regular basis
• Participate in regular client touch points
• Foster positive integration relationships
• Review data entry records provided by data entry team
• Document and maintain accountability for deadlines
• Prepare and submit funding request files with proper coding to clients for invoice processing and send ACH batch transactions to Accounting.
• Serve as an escalation point which means to receive, research and resolve a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons.
• Handle all utility vendor correspondence via phone or email.
• Monitor company email and other communication systems to ensure fast and accurate responses to clients.
• Complete monthly financial reporting, internal audits and reports to senior management.

What We're Looking For

• Computer skills / Office Software experience.
• Account Management experience required.
• Managerial experience is a plus
• Experience in utility/multifamily billing and basic accounting are preferred
• Excellent verbal and written communication skills.
• Ability to deliver superior customer service.
• Ability to multi-task in a fast-paced environment.
• Minimum typing speed of 40wpm (words per minute).

Education Requirements

• Associates Degree in Accounting or equivalent experience preferred.

Type

• Hourly, Non-exempt, Full-Time 

Location

• Knoxville, TN

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.