About Inhabit
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
About Rental Guardian
RentalGuardian is Inhabit’s leading insurance product offering within their vacation short-term rental division; we provide vacation protection solutions built for the vacation rental industry. RentalGuardian partners with InsureStays (dba Sandhills Insurance Group), a licensed insurance agency, and nationally recognized underwriters to provide products best suited to the needs of the short-term rental industry. These products include travel insurance, property protection and a liability protection bundle, which protects the property manager and homeowner.
The rapid growth of the company has created a wealth of career opportunities. We have a modern, relaxed office environment with premium facilities and tremendous advancement opportunities within the company.
Job Description
The Agency Support Supervisor is a role within InsureStays, a 50-state insurance-licensed agency and sister company of RentalGuardian. The agency focuses on our partnerships with highly rated underwriters, brokers, agents, TPAs and technology providers to develop and manage insurance programs and services powered by the RentalGuardian platform. This role will support core agency functions including licensing and training, underwriting and account approval, surplus lines policy delivery, reporting and filing and compliance support.
What You’ll Do (Functions & Responsibilities)
Licensing Support
- Become familiar with travel insurance policy delivery, service, and management, including approved materials and program descriptions
- Become familiar with travel retailer regulations and requirements for certifying, reporting, managing and training authorized retailers under the agency and assist with documenting related business practices and processes.
- Become an expert in NIPR licensing process and support.
- Support ongoing review of client websites to ensure compliance with basic rules for offering travel and damage protection products and services.
Responsible for the development of Support Specialists
- Lead by example while having a high integrity of work ethic
- Assist with creating a positive on-boarding experience with new employees
- Monitoring team for quality and KPI’s goals
- Enhance the performance of the team by providing weekly coaching
Underwriting Support
- Become familiar with program underwriters and their underwriting requirements and processes for screening applicants for coverage approval
- Become familiar with products and related approved materials and program descriptions
- Become an expert in use of proprietary software to prepare coverage, bordereaux and experience reports related to underwriting functions.
- Assist with preparation of monthly bordereaux and agency premium payment reports.
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Surplus Lines Policy and Reporting Support
- Become an expert in using proprietary and third-party software related to surplus lines policy reporting and surplus lines tax calculation and payment through these systems.
- Follow prescribed processes to support the timely and accurate delivery and reporting of policies and endorsements
- Work with accounting regarding payments as they relate to underwriting activities, surplus lines policy and tax reporting and retailer compliance
- Perform data entry tasks associated with the role
- Support other insurance processes as necessary
- Support department managers in the performance of ad hoc tasks and activities.
