Senior Account Manager

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com. 

About Anyone Home

Anyone Home, Inc. is a national growing Software and Service provider to the rental housing industry. We support property management companies by assisting their prospective renters and by taking the struggle out of finding an apartment or a new home!

Job Description

Senior Account Managers manage a portfolio of top-tier accounts and are responsible for building strong client relationships, developing account management strategies, coordinating with internal teams to deliver solutions that meet clients' needs, and identifying opportunities to grow accounts.  The Senior Account Manager will work closely with customers to ensure they have a positive ROI, understand that value, and get that value with minimal effort. This is not a direct sales position, however, building trust and using a consultative approach to increase revenue is expected.

What You’ll Do (Functions & Responsibilities)                

• Manage multiple accounts; develop positive working relationships with all customer touchpoints
• Drive client retention, upsells, and client satisfaction
• Become a product expert, ensure maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
• Comfortable leveraging data to manage success, high customer satisfaction and reduce controllable churn
• Weekly, monthly and quarterly communication and business reviews conducted
• Work closely with Support and Product Development to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed

What We’re Looking For (Minimum qualifications)

• Minimum of 5 years in Customer Success and/or Account Management experience
• Creative problem solver. You use the tools and resources available to find solutions to any issues you run across.
• Accountable. You love the buck. You never pass the buck.
• Project Management. You can handle simultaneous projects and complete them on time and budget with a high degree of consistency.
• Technical. You don’t need to be a programmer, but you’re not afraid to dig in and understand telephony flows, submit and troubleshoot API calls, look through an XML file or download raw data and create vlookup and xlookup functions in Excel to summarize client data.
• Interpersonal skills. You can have a conversation with anyone. You can move between conversations with external and internal customers at all levels of an organization with ease - and they’re all happy to chat with you.
• Troubleshooting skills. You can get to the root of the problem.
• SaaS support, account management, training, or implementation experience
• Apartment Industry experience

Education

• Bachelor’s degree required.

Location

• Knoxville, TN (Hybrid)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• 401k Plan with discretionary company match
• Short- and Long-Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.