About Inhabit
Inhabit is a global proptech software company serving the residential and vacation property management industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit Inhabit.com.
Job Description Summary
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What You’ll Do (Functions & Responsibilities)
- Define and lead the strategic roadmap for customer transformation aligned with business objectives.
- Drive digital-first, omnichannel strategies that elevate the customer experience.
- Collaborate with IT, Marketing, Product, and Customer Support to modernize customer touchpoints and backend systems.
- Develop and execute lifecycle engagement programs that increase customer satisfaction, retention, and advocacy.
- Implement data-driven personalization strategies across channels (email, mobile, web, etc.).
- Build and scale loyalty and referral programs.
- Leverage customer data, feedback, and behavioral analytics to identify pain points and growth opportunities.
- Champion Voice of the Customer (VoC) programs and integrate insights into business decisions.
- Lead cross-functional teams to deliver seamless, end-to-end customer journeys.
- Partner with internal stakeholders to prioritize initiatives and align transformation goals with KPIs.
- Drive organizational alignment around customer-centric practices and mindsets.
- Create internal campaigns to champion customer success and highlight wins.
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