About Inhabit
Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.
About ResMan
ResMan by Inhabit is the preferred growth partner that drives profitability and efficiency for nearly a thousand property management companies across the U.S. ResMan delivers the property management industry’s most innovative technology platform, making property investments and operations more profitable and easier to manage. ResMan’s platform unlocks a new path to growth for property management companies that deliver consistent NOI improvement and brilliant resident experiences easier than ever before. For more information, visit us at myresman.com. Â
Job Description Summary
As an Implementation Project Manager with a focus in Affordable Housing, you are ultimately responsible for the implementation of the ResMan SaaS platform for your assigned accounts. This is a hybrid role that will require you to frequently multi-task and work closely with team members across other functions including Account Management, Sales, Development, Product, Support, Training and Business Services to ensure customer needs are met while meeting internal objectives.
What You’ll Do (Functions & Responsibilities)
- Implement a portfolio of Core and Affordable projects for new and existing customers, ensuring the customer’s property data and business processes are configured accurately, including creating project plans to ensure project deliverables and customer launch dates are met.
- Responsible for implementing new and add-on customer projects and achieving a targeted activation goal each month.
- Conduct project status calls and ensure timely responses and follow up to customer.
- Establish relationships with our customers to define priorities, capture new requirements, troubleshoot issues, or answer questions that may arise.  Â
- Monitor the implementation process for potential issues and escalate as needed to ensure the customers’ needs are met and the implementation process schedule is maintained.
- Prepares customers for post-implementation self-sufficiency through project handoff to Customer Success Team.
- Contributes to the evolution and improvement of the implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency, or enhance our technical capability.
