About Inhabit
Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.
About RentalGaurdian
RentalGuardian, the leading InsureTech Partner for the Vacation Rental Industry, is looking for a Client Service Specialist to assist our customers and their travelers while providing world-class customer service. Our ideal match will possess a positive attitude, outgoing by nature, energetic, efficient, innovative mindset, and willingness to rise to new challenges.
Job Description
The Client Service Specialist will be responding to tickets and phone calls from customers assisting with educating on proper use of our software. They will handle investigating, analyzing, documenting and resolving issues for customers. In addition, this role will handle testing and training of new releases. Additional duties as assigned.
What You’ll Do
- Walk clients through the process of onboarding using the company’s software platform;
- Handle client requests for support or guidance in navigating our systems; this involves an estimated 20-30 outbound calls per day.
- Assist our Claims Manager with adjudicating claims
- Process improvement initiatives; working with customers/employees to identify problems and advise on possible solutions
- Log and keep records of customer/employee queries; ensure that each support issue and resolution is adequately documented and entered into the ticketing system
- Keep self-help documents up-to-date with the newest processes in order to assist customers/employees to fix issues on their own prior to escalation.
- Test software and notify the team of any computer bugs or glitches
- Resolve customer issues is a timely and professional manner; always striving for best-in-class customer service
- Engage appropriate internal resources to resolve technical issues and update our customers on progress toward resolution.
- Periodically review software support log(s); track performance and identify trends, anomalies, and opportunities for improvement
- Assist in the Q&A process of new releases of our software
