PayFac Specialist

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial, and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities. Come help build the company you want to Inhabit. To learn more, visit inhabit.com.

Job Description Summary

This position is for a Vacation Payfac Specialist at Lynnbrook Group.  Significant electronic payment industry experience is a requirement.  We are looking for an experienced and forward-thinking payments expert to join our growing team as a specialist for our Payment Facilitation program.  This is a client-facing position that requires an in depth understanding of all aspects of the payment processing and merchant services industry.

What You’ll Do (Functions & Responsibilities)

• Responsible for all aspects of customer support including, applications, onboarding, training, account reconciliation, payment gateway troubleshooting, and transaction research.
• Develop and Maintain enterprise client relationships including attendance at industry tradeshows and partner conferences.
• Provide/oversee chargeback support to merchants.
• Work with the sales team on retention strategies for enterprise clients including statement analysis, price negotiations, fee reimbursements and feature upgrades.
• Work and research with our internal teams and integrated PMS partners to identify API issues and bugs and work with developers and product mangers to fix.  
• Work closely with our third-party payment vendors that help service our merchant portfolio.  
• Work closely with our internal risk and underwriting team on fraud related issues, risk investigations, audits and merchant billing and sweeps.
• Develop and maintain a full understanding of the Lynnbrook payment features, ancillary products and integrated partner solutions.

What We’re Looking For (Minimum qualifications)

• 5+ years working for a Short-Term Rental/Travel Industry PayFac.
• (or) 8-10+ years in the payment industry preferably with a background in Payment Facilitation and Integrated software payments.

Education Requirements

• Degree preferred or equivalent work experience

Type

• Full time, Salaried, Exempt

Location

• Hybrid

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.