Verifications Analyst

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit’s private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company’s commitment to property management software solutions. To learn more, visit Inhabit.com.

About ScreeningOne

ScreeningOne is a national background screening company which has been servicing the needs of both large and small organizations since 1999.  We help companies, institutions, and government agencies manage potential risks through the identification, retrieval, storage, analysis and delivery of data.  ScreeningOne has evolved through the years to become one of the largest and most respected background screening companies in the country.

Job Description Summary

The Verifications Analyst is responsible for processing verification products entered into the ScreeningONE screening system and/or assigned by their Operations Manager.  The Verifications Analyst will be required to process a high volume of new orders and an existing workload of open/pending orders on a daily basis while maintaining a very high quality-of-work level.  The Verifications Analyst will spend the majority of their time communicating with clients, applicants and service providers to obtain the necessary information required to complete the various verification product requests.

This person should be customer-focused, detail-oriented, and must possess great written and verbal communication abilities. They need to be highly adaptable to a constantly changing environment and should always be looking for opportunities to grow, evolve, and improve processes to increase efficiency.

What You’ll Do (Functions & Responsibilities)

• Build a rapport with customers by greeting them in a courteous, friendly, and professional manner.
• Process verification products using the ScreeningONE screening system
• Communicate with clients, applicants and information providers via phone, email and fax to obtain the information necessary to process and complete verification products
• Maintain productivity spreadsheets on a daily basis
• Keep well informed of the latest industry best practices and company operating procedures for performing verification screenings
• Some data entry
• First level phone support for clients, end-users and internal staff
• Other operations duties as assigned by manager

What We’re Looking For (Minimum qualifications)

• Must demonstrate effective critical thinking skills and be able to problem solve.
• Clear and professional phone speaking voice
• Strong customer service skills and professionalism
• Strong attention to detail and organization skills
• Ability to work individually and as a member of a team
• Strong written and verbal communication skills
• Strong data entry, computer and clerical skills
• Bilingual a plus

Education Requirements

• High School Diploma or equivalent

Type

• Full time (Non-Exempt)
• Monday thru Friday 8:00 to 5:00
• Quarterly Bonus Plan Available

Location

• Knoxville or Salt Lake City
• We have an in-office work style, with most team members working in the office from Monday to Thursday and remotely on Friday.

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.

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