Lead Housekeeper

The Lead Housekeeper ensures a safe and clean environment for the residents, visitors, and staff of the community. This position creates and ensures an excellent first impression of the community to anyone entering the buildings. Helps Maintenance Director plan, organize, develop, and direct the overall operation of the Housekeeping Department in accordance with current federal, state and local standards, guidelines, and regulations.

Benefits Include:

• Medical Insurance - HDHP or PPO (Full-time employees only)
• Vision/Dental/Life Insurance (Full-time employees only)
• Health Savings Account with Company Match (Full-time employees only)
• Flexible Spending Account
• Company matching 403(b) Plan
• Paid Vacation
• Personal, Sick and Holidays
• Paid Volunteer Program
• Total Care EAP (Employee Assistance Program)
• Wages on Demand

These benefits may be reduced depending on FT, PT, PRN or temporary job status. To receive certain benefits, eligible employees may be required to meet participation requirements and pay required premiums and other contributions.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Cleans and sanitizes residents’ apartments and common areas by removing trash, dusting, mopping, vacuuming, scrubbing baths and toilets, headboard and footboard care, and cleaning glass following community policies and procedures.
• Replaces and restocks toilet tissue, paper towels and facial tissue.
• Deep cleans apartments and common areas as assigned following community policies and procedures.
• Shampoos carpets and furniture, washes windows and screens as assigned.
• Responds to residents’ cleaning needs in a positive, timely and respectful manner.
• Prepares apartment for move-in by ensuring it is clean and welcoming. Follows checklists to ensure all tasks are completed.
• Cleans up after accidents in a timely, efficient manner while maintaining the dignity of the resident.
• Maintains equipment and supplies in clean, working order.
• Is aware of and reports to the Director any safety concerns, repairs needed, or problem areas as soon as they are recognized.
• Follows all infection control and safety procedures associated with job duties as described in departmental policies.
• Maintains cleaning cart by ensuring it is orderly and stocked appropriately. Observes rules of storing and keeping supplies a safe distance from residents and others.
• Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
• Maintains a professional appearance by wearing a clean, pressed uniform and a demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Informs supervisor of supplies that are running low so stock can be replenished in a timely manner.
• Works in conjunction with the Maintenance Director and Maintenance Assistants to plan, develop, organize, implement, evaluate, and direct the Housekeeping employees, its programs and activities.
• Coordinates housekeeping services and activities with other related departments.
• Helps maintain written housekeeping policies and procedures in compliance with Standards of Infection Control, OSHA and all other Federal, State, and Local rules and regulations.
• Performs administrative duties such as completing necessary forms, reports, evaluations, studies, etc. as directed by the Maintenance Director and/or Executive Director.
• Reviews the department's policies, procedure manuals, job descriptions, etc., at least annually for revisions, and makes recommendations to the Maintenance Director.
• Maintains a productive working relationship with other department directors and coordinates housekeeping services to ensure that care and services can be performed.
• Makes daily rounds to ensure that housekeeping employees are performing required duties and to ensure that appropriate housekeeping procedures are being rendered to meet the needs of the community.
• Ensures that all housekeeping employees attend and participate in Hazardous Communication training, using Occupational Safety and Health Administration (OSHA) guidelines and infection control guidelines.
• Assists in the safety and fire protection and prevention programs by inspecting laundry areas and equipment at least daily.
• Ensures that housekeeping employees follow established safety regulations in the use of equipment and supplies at all times.
• Works with the Maintenance Director to interview and hire applicants according to established policies and procedures.
• Helps Maintenance Director with scheduling housekeeping employees to meet the needs of the department/Residents and to meet all legal requirements.
• Works with the Maintenance Director to evaluate housekeeping employees’ job performance.
• Gives direction and instruction to housekeeping employees.
• Responsible for coordinating with the Maintenance Director when employee’s performance needs addressing in coaching sessions and/or performance improvement plans.
• Develops, implements, and evaluates the effectiveness of the orientation and In-service training programs for the department/community.
• Ensures that the community is maintained in a clean and safe manner for Resident comfort and convenience by ensuring that necessary equipment and supplies are maintained and operable to perform necessary duties and services.
• Performs other duties that may become necessary/appropriate to ensure that our facility is maintained in a clean, safe and comfortable manner.
• Helps Maintenance Director develop and maintain the Hazardous Chemical Program and MSDS Records.
• Works with the Maintenance Director to ensure coverage is provided for emergencies 24 hours a day.
• Prepares and organizes housekeeping schedules, per the resident contracts and budgetary guidelines.
• Fills in open shifts as needed within the housekeeping department.
• Orders products according to company policy and procedures.
• Ensures adequate daily coverage for meal service by communicating with the Culinary Services Director and/or Host/Hostess, to include taking resident orders for meals, providing drink refills according to residents’ / guests’ requests, assists with the cleaning, resetting and preparation of the dining room in-between mealtimes.
• Performs other duties as assigned.

Managerial Breadth/Scope of Job

Provides indirect supervision and scheduling of Housekeeping Staff under the leadership/guidance of the Maintenance Director.

Knowledge/Skills/Abilities

• Must possess interpersonal skills to communicate with residents, families, visitors, and staff in a way that ensures the safety and security of the residents.
• Must have knowledge of housekeeping procedures and practices.
• Must be able to read and understand directions on cleaning solutions and equipment to avoid risks.
• Must be knowledgeable of the location of the MSDS sheets on hazardous materials and able to understand the guidelines.
• Must have compassion and genuinely care for the elderly.
• Must be able to speak, read, write and understand English.
• Must have the ability to work cooperatively with others and have a helpful and friendly attitude.
• Must be flexible, take direction with a pleasant attitude, and have a positive outlook toward the job and the goals of the facility.
• Must be able to assist in providing a clean, safe, and caring environment.
• Must possess understanding, patience, compassion and tact in dealing with Residents and their families.
• Accepts supervision, yet able to function independently and responsibly.
• Must be able to make independent decisions in emergency situations.
• Must have resourcefulness in emergency situations and be level headed and calm.
• Must be able to exercise judgment and initiative in organizing, planning and coordinating of assignments.
• Must be able to treat Resident information as confidential.
• Must adhere to dress code and be clean and neat at all times.
• Must have the ability to respond to multiple priorities and/or events.
• Attends all scheduled meetings and in-services.
• Must be able to assist in the evacuation of Residents.
• Must be able to operate housekeeping and laundry equipment.
• Must demonstrate a SERVANT heart and attitude by following our Mission Statement and Core Values.

Education/Experience

High school diploma or equivalent preferred.

Experience in housekeeping and laundry service required. Prior supervisory experience preferred.

Working Environment/Physical Requirements

Environment includes residents who may have memory problems, incontinence, and need assistance with ambulation. Position may require some strenuous physical work. Must be able to lift, push, pull and move a minimum of 50 pounds frequently and up to 100 pounds occasionally. Must be able to walk, stand, stoop, squat, bend, turn & stretch, push & pull, reach & lift throughout the day on a routine basis. Must be able to use proper lifting and transfer techniques. Must be able to work holidays, evenings, other shifts, or weekends when necessary.

Bethesda Senior Living Communities reserves the right to pay a wage/salary that is lower or higher than the above posted compensation range.

Applications accepted on an ongoing basis until the position is filled.