Senior Business System Analyst - Ellucian Colleague experience is a MUST

The Senior Business Systems Analyst will be key to the diagnosis, support, and enhancement of university applications.  They will work closely with the University’s subject matter experts and the Information Technology team to identify business requirements, investigate, and collaborate on potential solutions, configure, test and implement change efforts.

The person in this position must have strong knowledge and experience with Ellucian Colleague and with the ability to communicate effectively across multiple technical and non-technical business units. This position will collaborate with functional teams across campus to identify and address needs.  

Staffing agencies will not be utilized for this position. This is an on-campus position. 

ESSENTIAL DUTIES:

• Collaborate with Finance, HR, Enrollment Services, Academic departments, Student Success and other users and potential users to determine requirements that require application solutions.
• Investigate configuration changes that add to the efficiency and effectiveness of operations processes.
• Analyze and troubleshoot application issues, ensure data accuracy and provide interpretation and analysis for business operations teams.
• Work with users to ensure upgrades/patches are tested and performed in a timely manner.
• Effectively utilize application reporting tools that may be used at the University.
• Recommended and socialize best practices, standards, and policies for high quality enterprise applications.
• Develop and maintain documentation of application and process flows and configuration changes that ensure and reporting deliverables.
• Support operational special data analysis to identify, test and correct data within applications or cleansing for implementation.
• Support high quality application-level security in alignment with agreed governance.
• Collaborate and provide input to new technology capabilities that will have an impact on the enterprise-wide efficiency and effectiveness.

REQUIREMENTS:

• Bachelor’s Degree discipline from an accredited College or University or equivalent education and experience.
• Deep hands-on expertise in Ellucian Colleague (current University SIS/ERP) required. Must have expert knowledge of the University’s SIS/ERP solution and be able to both troubleshoot and recommend configuration changes.
• Minimum 4 years of application support required.
• Knowledge of Ellucian database schemas preferred.
• Working knowledge with SQL Programming preferred.
• Strong data analysis skills.
• Working knowledge of Project Management and process structure.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Ability to resolve problems effectively, efficiently, as a team member and/or independently.
• Highly organized and detail focused, have multi-tasking skills, and efficient in situations requiring complex analysis.
• Ability to consistently meet deadlines and provide well-vetted process and application recommendations while working independently with minimal supervision.
• Must be able to communicate and work effectively, both verbally and in writing, and document key process/system flow, configuration implications, testing results and incident resolution.
• Ability to travel as needed to participate in professional meetings, conferences, and events (minimal) with the flexibility to work occasional evenings or weekends as necessary.
• Ensure compliance with professional and technology standards, license and regulatory requirements, and Western New England University standards, policies, and procedures.
• Ability to lift and carry 25 pounds.

​​​​​​​Excellent benefits including tuition remission for employee, spouse, and dependent children.

Western New England University (WNE) is a private, nationally ranked, comprehensive institution with a focus on preparing work-ready and world-ready graduates. Founded in 1919 in Springfield, Massachusetts as a division of Northeastern College, WNE’s 215-acre suburban campus serves more than 3,700 students, including over 2,500 full-time undergraduates. More than 47,000 alumni have earned degrees through its 90+ undergraduate, graduate, and professional programs at Colleges of Arts and Sciences, Business, Engineering, and Pharmacy and Health Sciences, and School of Law. Students come from 39 U.S. states and territories and 23 countries. Of 45,104 living alumni, 30% remain within the region, residing in the four Western Massachusetts counties and northern Connecticut.

WNE is classified among nationally ranked universities in US News and World Report, and among the Top 100 Undergraduate Engineering programs, and in the Doctoral/Professional Universities category in the Carnegie Classification of Institutions of Higher Education.

Western New England University is an Equal Opportunity Employer.  We welcome candidates whose background may contribute to the further diversification of our community.