Dealership Service Foreman

Are you looking for a fulfilling career with a successful company that is growing and profitable? At Vanguard Truck Centers we invest in our people and recognize that our employees are our greatest assets. We are seeking talent that is driven with a great attitude, has a desire for success, team-oriented and are ultimate leaders.

Mission: To lead the industry in consistently meeting or exceeding our customer's expectations in the pursuit of profitable growth.

Values: 

- To protect our integrity first

- To promote ingenuity and challenge everything

- To develop people

- To pursue excellence

The Company: Our strength is in our people and teamwork.

Vanguard Truck Centers owns and operates full service commercial truck centers in the United States. Our unique footprint allows us to provide a diverse range of products and services across many industries, and across the country.

Vanguard Truck Centers is a Successful Company that is Growing and Profitable!

BENEFITS

- Competitive salary

- 401k with employer match (after 3 months of employment)

- Medical, dental, and vision insurance

- Employer paid STD and Basic life

- Optional life and LTD

- Flexible Spending Account

- PTO – Paid Time Off program

- Career Advancement Opportunities

RESPONSIBILITIES 

• Recruits, hires, and motivates qualified service technicians.
• Be the Uptime expert and enforce the Volvo Uptime workflow
• Assists technicians in developing their skills.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.]Ensures that all department employees receive appropriate manufacturer training.
• Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
• Ensures that all repairs are assigned to technicians in an equal and fair manner.
• Provides technical support for technicians when necessary.
• Ensures repairs are charged out correctly.
• Checks progress of each repair order throughout the day.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Road tests vehicles to quality-check work performed.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Establishes and maintains customer follow-up program to confirm satisfaction with the service experience.
• Handles all customer complaints within 24 hours, informing other managers as appropriate.
• Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors shop condition, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
• Ensures the proper care, storage, and inventory of special tools.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Fills in for service advisor and dispatcher when necessary.\
• Attends managers meetings as requested.
• Strives for harmony and teamwork within the department and with all other departments.
• Maintains safe work environment.
• Maintains professional appearance.

• Two to four years related experience and/or training; or equivalent combination of education and experience.

• CDL license to be able to road test trucks. We can also allow a certain amount of time, 6 months for example, to gain this certification if applicant doesn’t have it.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

• Automotive Service Excellence (ASE) Certifications

• State Emission Certification

• State Vehicle Inspector Certification

• Valid Driver's License

Vanguard Truck Centers afford equal employment opportunity to all qualified employees and applicants for employment and will prohibit discrimination because of race, color, sex, religion, nation of origin, age, handicap or veteran status.