SUMMARY:
In accordance with RNP's Mission Statement, Philosophy of Client Care and Code of Ethics as stated in the Personnel Policies and under the supervision of the Program Director and/or Coordinator, manage client care for individuals requiring multiple assistance sources by performing the following duties.
The Case Manager for the Residential program plays a vital role in providing comprehensive case management services to individuals aged eighteen (18) or older with serious and persistent psychiatric disorders, or co-occurring serious psychiatric disorders and substance use disorders, or social service needs who are under our care. This position involves coordinating admissions, arranging transportation, facilitating access to housing resources, and developing discharge plans to support successful community reintegration.
Hours: Monday-Friday 9am-5pm
SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).
- Provide case Management services in the person’s environment of choice with the focus on supporting the person in everyday life based on his/her values and goals, and integration in the community.
- Provide services in assessment, planning, advocacy, linking, supporting, and monitoring of the activities focused on the individual needs of the persons served in the community with an emphasize on basic survival needs such as housing, income, health, and community resources.
- Assess and document significant medical, psychological, and social factors contributing to person served and inform other service providers involved in a timely manner to coordinate services.
- Record adjustments and progress in each individual chart regarding finance, employment, housing, nutrition, clothing, physical and mental health well being.
- Record and monitor the Residential Rehabilitation/Recovery plans and perform follow up services to determine quality and quantity of service provided to the persons served.
- Establish and maintain cooperative relationships with community resources, service providers and other organizations.
- Advocate on behalf of persons served in receiving the required services to become successful and satisfied in the community.
- Attempt to redirect any person in a respectful and appropriate manner as needed and offer supportive counseling; utilize crisis intervention techniques and contingency plans whenever necessary based on the person’s needs and staff assessment.
- Assist the persons served with maintaining a healthy environment, continuing a daily routine and (re)connecting with natural support systems in the community.
- Facilitates psycho-educational groups as needed.
- Arranges transportation as needed.
- Assumes all other appropriate duties as deemed necessary by the supervisor.
QUALIFICATIONS:
- Associate/bachelor’s degree in social work, psychology, counseling, or a related field.
- Minimum of 2 years of experience in case management or related social services field, preferably working with individuals with co-occurring disorders.
- Experience working with individuals with serious and persistent psychiatric disorders, substance use disorders, and involvement in the criminal justice system.
- Knowledge of case management principles and practices.
- Strong communication, organizational, and problem-solving skills.
- Ability to work effectively with diverse populations and collaborate with multidisciplinary teams.
- Considerable knowledge of federal and state laws and regulations regarding client confidentiality.
- Ability to establish and maintain cooperative professional relationships.
- Excellent communication skills.
- Ability to project a professional image.
- Intermediate/advanced computer skills.
PHYSICAL REQUIREMENT AND WORK ENVIRONMENT:
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.
