HOURS: Monday 5am-1pm or 5am -12pm on rotating Saturday coverage
Tuesday-Friday 5am-1pm
Saturday 6am-11am
SUMMARY:
In accordance with RNP's Mission Statement, Philosophy of Client Care and Code of Ethics as stated in the Personnel Policies and under the supervision of the Administrative Coordinator, answers phones and disseminates information to clients, while assisting with clinic operations by performing the following duties:
SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA).
- Responsible for answering clinic phone calls as the main point of telephone contact for incoming calls. Determines purpose of callers, and forwards calls to appropriate personnel or department.
- Responsible for reviewing profiles and checking clients in through the electronic health record system, matching the presenting person to the appropriate client ID.
- Responsible for communicating tasks and memos to clients singularly as needed, as well as wide scale clinic memos.
- Responsible for monitoring the lobby. Informs clients of appropriate and inappropriate behavior in medicating line and alerts staff when necessary.
- Assists in setting clients up for unsupervised urines and other toxicology collection including oral swabs and BAC’s.
- Manages the organization of the tech booth and surrounding areas, including assisting in maintaining the presentation of the lobby.
- Assists in tracking data as needed. Performs data entry as needed.
- Is an Agency approved driver.
- Maintain work schedule which allows for Saturday coverage rotations.
- Responsible for managing the client profiles in the electronic health record including but not limited to adding/updating client profile pictures, demographic information, and clearing old messages.
- Assumes all other appropriate duties as deemed necessary by the supervisor.
QUALIFICATIONS:
- Excellent customer service and communication skills.
- Bilingual Spanish Strongly Preferred.
- Ability to multitask.
- Above average organization.
- Ability to read, comprehend and carry out written or oral instructions, short correspondence and memos.
- Considerable knowledge of federal and state laws and regulations regarding client confidentiality.
- Ability to establish and maintain cooperative professional relationships, while projecting a professional image at all times.
- Ability to write and/or enter correspondence into log or computer.
- Considerable knowledge of federal and state laws regarding client confidentiality.
- Must be computer literate and proficient in Microsoft Word, Excel and Windows.
EDUCATION AND/OR EXPERIENCE:
- High School diploma or general education degree (GED), AS Degree or one year of related experience and/or training preferred; or equivalent combination of education and experience.
PHYSICAL REQUIREMENT AND WORK ENVIRONMENT:
The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers, and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.
