Retail Training Specialist

Retail Training Specialist – Inspire, Develop, and Drive Excellence!

Are you passionate about helping others grow and perform at their best? We’re looking for a dynamic Retail Training Specialist to lead impactful training initiatives that elevate our retail teams. If you love coaching, reinforcing a strong learning culture, and making a difference every day, this opportunity is for you!

What you’ll do:

• Facilitate impactful training: Lead individual and group training sessions, delivering engaging content that strengthens skills in service, sales, operations, and compliance.
• Champion employee growth: Design and deliver training programs that enhance job performance and align with MSCU’s vision, mission, and goals.
• Drive operational excellence: Ensure team members are fully equipped to deliver outstanding service through strong onboarding and continuous learning initiatives.
• Collaborate for success: Partner closely with retail managers to assess training needs, refine programs, and track employee progress to fuel team success.
• Innovate and improve: Identify new opportunities to enhance training effectiveness and support organizational growth through fresh ideas and solutions.

Why You’ll Love It:

• Leadership with purpose: Your work directly shapes the success of our frontline teams and elevates the member experience.
• Continuous growth: Be part of a culture that values development and offers endless opportunities for professional advancement.
• Impactful contribution: You’’ play a key role in creating a high-performing, service-driven organization.
• Collaborative environment: Join a team that supports innovation, recognizes hard work, and celebrates wins together.

*PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE

Qualified Candidates Bring:

• Training and branch operations expertise: 2-3 years of experience in retail financial services and 1-2 years in training or teaching roles.
• Strong communication and facilitation skills: Ability to engage and inspire audiences of all sizes with clarity and professionalism.
• Passion for teaching and services excellence: Deep understanding of financial services and a drive to help others succeed.
• Organization and adaptability: Ability to juggle multiple priorities in a fast-paced environment while maintaining a sharp focus in details.
• Tech-savviness: Proficiency with MS Word, MS Outlook, eLearning platforms, and training technologies.

Want to make a real impact and be part of something bigger? Let’s build something great – together.

Benefits of Employment with Maine State Credit Union:

In addition to our world-class culture, a fun and supportive work-environment our employees appreciate the work-life harmony they are able to achieve as part of our team. 

• We are also proud of the benefits we offer:
  • Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 100%
  • HSA – generous employer contribution
  • Employer funded HRA
  • Employer-subsidized Dental and Vision Insurance
  • 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance
  • Accident Insurance
  • Competitive wages, and annual evaluations with compensation adjustments
  • 401(k) employer match, plus annual discretionary contribution
  • Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays
  • Paid Parental Leave
  • Education reimbursement - up to $5,000 annually for undergraduate &  $10,000 annually for graduate degree
  • Opportunities to volunteer in our local communities
  • 100% Employer Paid EAP which includes 8 free mental health sessions
  • Wellness Reimbursement of up to $150
  • Free coffee, tea, and hot chocolate and an abundance of food