LOCATION
Evans Hotels
Since 1953, Evans Hotels has been a hospitality leader in San Diego and Southern California. Its portfolio includes two properties on Mission Bay, Catamaran Resort Hotel and Spa and Bahia Resort Hotel, as well as the AAA Five Diamond property in the prominent seaside community of La Jolla, The Lodge at Torrey Pines.
Evans Hotels is a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
SUMMARY
The Learning & Development Manager (“Gerente de Aprendizaje y Desarrollo”) plays a critical role in cultivating a culture of continuous learning, professional growth, service excellence, and community involvement at Evans Hotels. This position is responsible for designing, delivering, and continuously improving engaging, dynamic, and innovative learning experiences that align with our organizational goals and values. In addition to developing and leading training programs that enhance associate capabilities, leadership readiness, compliance, safety, and guest service excellence, the Manager also helps champion We Care, the company’s social responsibility initiative, by engaging associates in meaningful community, people-focused, and environmental programs. This position supports training efforts across all four San Diego locations operated by Evans Hotels.
PAY & PERKS
- Compensation: $68,640 - $92,000 DOE**
- Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.
- Discounted Hotel Rooms for you, family and friends.
- Free Employee Parking and/or discounted MTS Pronto card.
- Free Meals & Refreshments during working shifts.
- Career advancement opportunities!
- Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
- Discounts on cell phone bills, shoes, gym memberships, and more!
ESSENTIAL DUTIES
- Design and deliver compelling, interactive training content for a variety of audiences and formats, including classroom-based, virtual, and blended learning solutions.
- Conduct organizational and departmental training needs assessments to inform learning strategy and content development.
- Continuously re-invent and recalibrate training strategies to ensure learning experiences are dynamic, engaging, and memorable.
- Lead the implementation of leadership development programs, including the Future Leaders Program and the Fundamentals of Supervision series, focusing on both soft skills (communication, collaboration, emotional intelligence) and toolbox skills (problem solving, financial acumen, operational excellence).
- Oversee development and delivery of onboarding programs, including New Associate Orientation that ensures strong cultural alignment and sets up new hires for success.
- Oversee property-level compliance training programs to meet regulatory and brand standards.
- Facilitate guest service training focused on hospitality excellence and reinforcing company values.
- Lead and evolve Safety Training programs, in partnership with Risk and Operations teams.
- Coordinate and track mandatory training programs across departments, including Responsible Beverage Service, Food Handler Certification, and Prevention of Sexual Harassment, ensuring timely delivery and alignment with regulatory and brand standards.
- Implement train-the-trainer programs to build internal training capacity and consistency.
- Maintain the company’s training calendar, ensuring visibility, organization, and accessibility of scheduled sessions.
- Serve as a thought leader in learning innovation—identifying new tools, technologies, and methods to elevate the learning experience.
- Ensure the company is effectively utilizing emerging learning technologies, platforms, and digital tools to enhance training delivery and accessibility.
- Drive company culture through experiential learning that reinforces core values, elevates engagement, and promotes operational excellence.
- Use data and feedback to measure learning impact and make real-time adjustments to content and delivery methods.
- Partner with HR and department leaders to assess development needs and prioritize training initiatives.
- Manage and evolve the Future Leaders Program, Evans Hotels’ signature management trainee pipeline, including curriculum design, mentoring, rotational assignments, project work, and performance tracking.
- Coordinate and deliver the Fundamentals of Supervision Series, equipping new and emerging leaders with critical soft skills (e.g., communication, conflict resolution, emotional intelligence) and operational “toolbox” skills (e.g., scheduling, labor management, and performance coaching).
- Lead the Leadership Development Program, an immersive, dynamic, and experiential learning initiative designed to develop strategic and people-focused leadership capabilities for experienced leaders.
- Facilitate learning experiences that grow leadership capability at all levels and prepare associates for internal advancement.
- Foster and maintain productive working relationships with leaders and department heads across the organization to ensure alignment of learning initiatives with business priorities.
- Partner with external trainers, vendors, and consultants to supplement internal training programs and bring in subject matter expertise when needed.
- Encourage a culture of self-directed development and life-long learning, including the implementation and promotion of tuition reimbursement programs and other extended learning opportunities.
- Participate in property and corporate meetings to enhance awareness of learning and development needs and ensure leaders are fully informed of training initiatives, expectations, and compliance requirements.
- Monitor and track training-related expenses and work with HR leadership to create and manage the annual training budget.
- Evaluate cost-effectiveness of training solutions and recommend improvements to maximize return on learning investment.
- Maintain accurate records of training completion and compliance tracking in accordance with regulatory requirements and company policy.
- Utilize the company’s Human Resources Information System (HRIS) to ensure all training activity, certifications, and learning milestones are properly documented and tracked.
- Champion and help lead components of the company’s We Care social responsibility program, which focuses on supporting the community, people, and the environment.
- Engage associates across properties in meaningful volunteer, service, and sustainability initiatives that align with the company’s mission and values.
- Partner with department leaders and team members to coordinate and promote We Care projects, ensuring participation and visibility at all levels of the organization.
- Build and maintain relationships with community partners, including nonprofit organizations, colleges, and universities, to identify collaboration opportunities, promote civic engagement, and support workforce development efforts.
