Audio Visual Operations Manager (FT) ("Gerente de Operaciones Audiovisuales")

LOCATION

Bahia Resort Hotel
Since opening in 1953, the Bahia Resort Hotel has been a hospitality leader in San Diego. Tucked away on a fourteen-acre peninsula in Mission Bay, the 314-room resort is a beachside escape for experiencing the best of America’s Finest City.

The Bahia Resort Hotel is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. 

SUMMARY 
The Audio Visual Operations Manager ("Gerente de Operaciones Audiovisuales") is responsible for meeting revenue, profitability, and customer service goals. This role ensures the smooth execution of audiovisual setups, including equipment, labor, scheduling, logistics, and communication. The manager builds strong relationships with venue personnel and collaborates closely with hotel teams to enhance customer relationships and deliver successful outcomes. Additionally, the manager promotes high performance, continuous improvement, and a collaborative, quality-focused team environment.

PAY & PERKS

• Compensation: $68,640 - $82,680 DOE**
• Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles. for each hired referral at any Evans Hotels property.
• Discounted Hotel Rooms for you, family and friends.
• Free Employee Parking and/or discounted MTS Pronto card.
• Free Meals & Refreshments during working shifts.
• Career advancement opportunities!
• Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
• Discounts on cell phone bills, shoes, gym memberships, and more!

ESSENTIAL DUTIES

• Manage the day-to-day AV operations, ensuring professional and efficient service delivery.
• Collaborate with the AV Sales Manager, and hotel sales staff to align client needs with AV services and products, including attending BEO meetings, site visits, and pre-conference planning sessions.
• Assist in creating quotes and proposals for clients, ensuring timely delivery and follow-up through thank you letters and post-event service evaluations.
• Ensure all event orders are up to date and accurate.
• Support AV business development by consulting on equipment selection and labor acquisition.
• Maintain timely entry, reconciliation, and organization of customer and event-related data, including CRM management.
• Oversee financial performance by managing revenue, cost management KPIs, vendor costs, and providing financial models for forecasting, budgeting, and labor planning.
• Design and implement SOPs to enhance operational efficiency and ensure compliance.
• Communicate effectively with internal and external customers, providing timely and meaningful responses.
• Provide regular event forecasts and updates to hotel sales, catering, and conference service teams, as well as broader business updates on challenges and successes.
• Support the Director of Sales (Hotel) and the Director of Catering and Conference Services with any questions or advice related to AV services.
• Proactively manage income, POs, and expenses related to AV services to ensure cost efficiency and operational success.
• Recruit, interview, and train all AV staff, including overseeing the onboarding of new technicians and team members, while motivating and fostering talent growth.
• Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS

• High school diploma or GED.
• At least 2-3 years of related experience and/or training.
• A combination of experience, education, and/or training may be substituted for either requirement.
• Previous similar position in a hotel, or similar business entity preferred
• High degree of demonstrated customer service, sales, and hospitality skills. Proven experience in developing positive customer relationships and focusing at all times to increase customer satisfaction.
• Familiarity with capabilities of audiovisual equipment, set-up and general operations.
• Basic computer skills including Microsoft Office, networking, IT device management, PC and Mac operations.
• Possesses excellent organizational skills and the ability to manage multiple tasks in a high-volume, sometimes stressful team environment.
• Availability to work on weekends and holidays is required.
• Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges.
• Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 50 lbs.
• The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq.

**The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.